Chaska, United States
111 Pioneer Trail
N/A
+1 9523616249
Toilets
It was a pleasure working with Brianna on my new prescription lenses and sunglasses. She was very consultative and helped me choose couple of great options with the best possible discount. Very happy with the lenses and sunglasses!
like
My appointment got canceled last minute because I drove 3 hours into our neighboring state to spend time with my husband the previous weekend. Driving 3 hours to a neighboring state is no different then driving 3 hours up north in your same state. It makes absolutely no sense. They say they are following CDC guidelines, but these \guidelines\ make absolutely no sense. I will not be going back to this office ever again.
Eye exam was great. New doc since last time I was in; she was great! After a couple of days of wearing my trial contact lens, I went back in to order them and new lenses for my frames. The process was VERY cumbersome. Seemed like there were multiple software platforms that the service rep had to navigate; some communication issues about what trial lenses I was wearing and what I wanted to order (I caught this based on price I was previously quoted vs what was told on ordering day). Also received quotes on \year long\ supplies even though I said a couple of times: \I want 12 of each lens.
The exam was the best exam I have had. She was very thorough and polite and I would go back to her again. The customer service at this location, however, is sub par, and the employees spend most of their time complaining to each other instead of learning how to improve their job performance. There were many things regarding insurance that I had to take care of myself.
My eye doctor was great. Very helpful and go the extra mile. Can't pay over the phone, and trials mistakenly never got ordered, but I think this was an issue caused by distraction with payment.
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