Scarborough, Canada
100 Howden Rd
N/A
+1 4167522424
We were given a used combo futon/bunk bed. It was disassembled with no instructions. The sticker on one of the rails directed me to Trigold Imports (which has been acquired by Chateau Imports) as the original supplier. I called Chateau, explained that I was looking for assembly instructions and was connected to Mike. He told me that this product was over 20 years old and the documents I was asking for were no longer available. However, he gave me a very useful verbal explanation of the assembly process and encouraged me to send him pictures of any of the components I may have questions about. I was successful in assembling the bed based on his instructions and it is now in use. We are amazed that it functions just like new even after 2 decades. Thanks for the help, Mike!
like
We purchased their chaise lounge from Costco. Great Value and so comfortable with a great design. 2 1/2 yrs later after normal wear and tear some of the fabric began to lift off of the chaise portion. Contacted Chateau’s GM Mike Saifer who took care of our issue personally and made us happy with a new piece. Mike was great. We were charged a minimal amount to cover their costs. We will always look for Chateau products when shopping for furniture.
My experience with this company was nothing short of fantastic. My designer introduced me, and really I can't say anything negative in my dealings. Good quality, good value, professional, responsive, and on time were all A1!!!
Purchased a King size bed recently from one of their retailers. Delivery was fast. Brought in the bed into our bedroom. Amazing quality bed. Assembled in less than 30 minutes. No issue, all the hardware clearly marked. Color is exactly as shown on the web site. Very pleased with our purchased. Highly recommend this company.
We bought one of their sectionals about 8 months ago... it is as beautiful as in the picture. It is filled with Down and foam... so comfortable and enough room for the family and the dog!
I have a few items from CF and I love them all. Great stuff - I highly recommend.
Customer service is horrible. I purchased a sectional from one of their dealers and the quality was appalling. The retailer advised it is good quality as I could not see the actual sectional except on chateau’s catalogue. I contacted the retailer and he said Chateau do not do returns. I called Chateau and explained to them the problem they said they can’t help and I would have to go back to the retailer. I asked if I could see some of their furniture to exchange they said they can’t disclose this information and now I am stuck with sofas of garbage quality.
purchased a sectional and it is well built. I would highly recommend them.
Deli
The best companies in the category 'Deli'