Chatham, Canada
449 Riverview Dr
N/A
+15193546202
Working with Carstar Imperial for our car repairs has been such a pleasure. They stayed in contact and updated me as frequently as necessary to give me peace of mind and to keep progressing with the repairs. Everything was done really well and they went above and beyond to make sure our car was going to run properly, have the correct parts and look great. They even took care of a little rust spot, even though they didn't have to, that could have led to a major fix in the future! Even when insurance was starting to get testy they had our backs and did everything they could to get our car ready and make sure we weren't going to be taken advantage of. All in all, everyone was amazing and we are so grateful that this wonderful team was looking after our car for the 3 months it took for the repairs to be completed (thanks a ton COVID, it would've been much quicker if it weren't for the pandemic)!
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Expected great work on my Saab 9-5. Looked fantastic when I picked it up but after having it for a few weeks discovered several extremely failed issues. Plastic clips replaced where screws should have been and entire brackets to hold the front end of the car on missing. There was literally 4 plastic push pins across the front skin of the whole entire car. A good enough bump on the road could have tore the whole front end completely off. I can't even imagine what that would have look like on the highway if it would have come off. Ordered the parts myself online and put them on in about 15 minutes and cost me an additional 50 after the insurance claim was finished. I didn't bother taking it back to them because I had already bothered them several times for other things they didn't do that should have been done in the process. Like the rear bumper wasn't aligned to the car and they tried to tell me that's how it was before. Pretty frustrating and was left to feel really stupid. I thought these guys were the best in town but I realize they just wanted to get the insurance money and get you out the door. I guess that's business these days. The office staff was friendly so that's a plus.
They were fast and in time. They kept me informed all the way. They were very helpful to help arrange me a rental well my car was in the shop. When I picked there car up I was surprised to see her fully cleaned in and out. I highly recommend them and will for sure you them again if needed.
Michelle is simply superb. Carstar have now dealt with two of my vehicles that have been in accidents and the service is flawless. The company, particularly Michelle, truly care and even though the insurance pays the bill, they made me feel like I was the only party that mattered. Highly recommended and the repairs were of the highest standard.
So far so good, they are very good with following up. My truck goes in tomorrow for repairs.
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