Chatham, Canada
140 Richmond St
N/A
+15193975705
Yesterday we went in looking for a new bed, Ethan ZC showed us a couple mattresses, and was very informative and helped us get the bed we needed for our bad backs. Last night we had the best sleep, we've had in a long time. I give Surplus Furniture & Mattress Warehouse 5 stars. Even the guy that loaded our mattresses was nice and helpful
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I really enjoyed my shopping experience here. Knowledgeable staff, great prices, and great quality. Would highly recommend!
I don’t one bad thing to say about this store. We have probably bought close to 9,000in furniture beds. Leeann always has a smile. Will be going back to them for anything we need.
Very bad purchase experience that I ever faced , the sales person was very helpful and honest which encouraged me to finish the purchase from this store without prior purchase experienced , Leelean the lady manager is so rude and sketchy and was not clear with the customer about the return policy. Thanks to Jimmy at the customer service who responded right away to my email and calls me back to solve the refund issue. I would give five star to the nice sales person ( I forgot his name) and below zero star to the store manager who know nothing about management or dealing with a customer. Surplus furniture store would be succesful and competitive with a better management. Sorry I will not purchase from this store ever again if the manager and policy stay the same.
I had an amazing experience here! The staff were friendly, knowledgeable and I found exactly what I was looking for. I will definitely be back here again.
ZERO STARS. They scam you out of money and out of equipment. I made sure of everything I was getting before delivery day and I spent closer to 2000. Had to take my sofa off(648 the warranty 99) and was told I only have 300 of store credit? (Was also told if I changed my mind about something I’d get my money back no problem). Didn’t receive my headboard and was to pay for it out of my store credit. Manager couldn’t even point out what was what on my account but steadily was defensive and would not help me! Just would say that the previous employees ( who I’ve dealt with the entire time and were aware and showed me everything I was paying for) were fired? She gave me a free picture.. thanks. Literally got scammed out of at least 500 dollars. Believe it or not there’s more bs but I’m sure you get the picture. WOULD NEVER RECOMMEND ****
Great place to buy furniture at reasonable prices! I bought a bedroom set that was 400 more at Leon's. Need I say more?
I have a bit of a rant. Bought a cute couch and love seat in Dec from Chatham furniture surplus store. Great prices, but the service has been so disappointing. Both couches have a smell to them which I'm sure is formaldahyde. It stinks like dirty feet and cheese, and sometimes its stronger than others. Also makes me feel sick and gives me a headache. When I called them in Jan, they said the smell usually fades so give it a month. So I called them back in Feb to let them know that is is actually stronger. Not on the cushions, just the frame that has the wood in it. They said they would start the process to replace it for me. That was Jan. So by last month(April) and many phone calls, I stopped in their store and the manager there finally, that day, put a claim in with the manufacturer. Isnt that what she was doing In jan? So as of tonight, they have set 4 delivery times with me to deliver their floor model, as I checked it out when I was there and it has no smell. Again, they didnt show up after we waited around all night. That's 4 delivery times that never happened with no phone call. Last week when they were supposed to come, their delivery van caught fire, if you can believe it! So many rediculous excuses. I talked to the manager tonight and she said they were half an hour away from our house, at 5:30. Its now almost 10:30 so I guess they're lost. And yet again, no phone call. I would not recomend them at all. Extreme hassle and frustration, and I still have the toxic formaldahyde couch! Shop anywhere BUT chatham surplus furniture store!
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