Chatham, Canada
301 Richmond St
N/A
+15194361430
Don't buy a used Tesla at Victory Ford or you will overpay. Do your homework. They have a used 2021 Model 3 for sale at 52,998. The exact same car, brand spanking new from Tesla is 52,990. Check this out at Tesla.com and get all the facts. Also remember a brand new Tesla gets the 5,000 provincial EV rebate. A used one gets no rebate. So if you buy that used one from Victory Ford you end up paying 5008 MORE for a USED vehicle with mileage, warranty that has already started and who knows what problems. A used car is a used car. The price should reflect that fact. This dealer has overpriced all their used Tesla's. Maybe they are hoping people won't notice.
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We had an excellent overall experience purchasing our Lincoln MKZ at Victory Lincoln. Mark Jackson was an extremely personable and professional sales associate, who demonstrated amazing patience with our young family. His love of all things Monster Jam kept our 3 year old entertained throughout the process, and he even walked out with a new MAX-D and ZOMBIE toy! I will definitely send friends and family to Mark, and will be back for a Navigator in a few years! The reason for the non 5 star review has to do with overall sales processes on site. Simply using an artificial 500 \dealership and theft registration\ fee, dependent on purchasing price and finance rates is a pretty manipulative process. We had this fee \waived\ and \un waived\ several times throughout the process. Not to mention being assured at least 5x by the finance department that there was no \Theft Registration Fee\... and having to pay 500 on that exact fee the day of pick up... like you literally initial an agreement to pay it while the finance department says there is no fee... weird... and difficult to argue with a crying baby and a toddler. I didn't have the energy or time to fight it, but definitely left something to be desired. Overall we got a great car and an awesome salesperson, so would recommend Victory Lincoln! Thanks Mark!
Sales experience was amazing considering I was 400km's away. The staff and management were exceptional to deal with. The more important part is that their after sales service was amazing. I had some warranty issues with my vehicle and again had to deal with it from 400 km's away. They did their best to make sure the parts were in that they required ahead of time. I dealt with Brad in service and he was exceptional to deal with. He advocated for me on warranty claims and kept in constant communication with me. Even though the location is inconvenient I would buy from them again based on their total customer satisfaction. Amazing.
Just bought a brand new truck here. The guys went above and beyond for me, answering email after email with questions and requests, I can't imagine any other dealership would have went this far for me as I'm very particular and a bit of a PITA, they shrugged it right off and did not hesitate to take care of me. Overall a great experience and they made it very tough for me to not go back out to victory next time I need a vehicle. Sa'id is a stand up guy, straight forward, and wants to make the customer happy, Jamie was the one who did the deal for me and he was extremely patient with me, along with being very friendly and proactive in getting me what I wanted. Done deal, very happy customer.
Great experience, from sales staff to service staff. Even customer washrooms are top notch.
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