Cheltenham, United Kingdom
84 Fairview Rd
$$
+44 1242514402
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Pair of Muppets! I came in to spend money on an item I've looked over, spent time reading up on and having lived round the corner I thought actually lets try here instead if even seeing it at competitor shops. Upon entry I came in putting on my mask and said hi morning to just be ignored and stared at???!! I said then changing my words to hi you okay buddy ready to be greeted and absolutely got nothing back just a blank stare!! I left and then they finally said something but it was \okay bye\ waving?!?! clearly not wanting any trade so my money has gone elsewhere! The empty car park suggest customer service is brilliant ( not ) also reading some reviews!
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Very friendly, helpful staff and great range.
WARNING TO POTENTIAL BUYERS - Bought a petrol generator 3 months ago that cost over 300 it has now stopped working. Machine Marts policy is to take the machine back to be inspected by an engineer and then repaired or replaced which takes approx 2 weeks. The Carl the branch manager at Bristol is unable to offer a replacement and customer services in Nottingham put the phone down on me! My advice would be to seek alternative supplier who takes Customer Sat seriously and values their customers. Machine Mart do not!
The guys in the shop were very knowledgeable and went out of thier way to ensure I got the absolute best possible deal on a new Clarke roll cab toolbox. I am also really pleased with the toolbox following the purchase. Highly recommend
Completely rude, unprofessional and terrible customer service. Mr cleevely the sales manger is very rude,ignorant and completely unhelpful. I Bought a press and they delivered the wrong model i ordered the csa20f and they delivered the csa20fb which is completely inferior/ smaller and 175 cheaper and doesn't come with extra kit. Machine mart refused the swap it out or refund me completely. I am now stuck with a press that is completely unsuitable and nearly 600 worse off. They refused to help and said it was a picking error but i am entitled to a refund or swap over. I will be taking legal action against this. My company has spent thousands with machine mart and we will not be using again. I would give zero stars if possible. Avoid at all costs.
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