Chesapeake, United States
1735 Parkview Dr
N/A
+17573792620
This is an updated review, there was a delay in my order and Chad it was amazing in calling me personally and explaining the situation. As a fellow business owner I appreciate him going out of his way and not simply sending an email. I have not received the product to review but definitely will share once I receive. Again thank you Chad for going above and beyond.
like
I don't write many reviews but felt very touched by the quality of VinylPacks product, affordable prices and customer service. More than anything I was beyond impressed with their customer service. I personally have only dealt with one of the owners Jennifer and she was super amazing. I called one day and there was no answer. I immediately received a text message from her apologizing for the missed call and offered to help via text. At this point I was not a customer and never even been to the store. We text for a pretty long while from products in their store to advice and recommendations about cutting machines etc... She really took the time and went above and beyond to help me out far beyond their products. The first time I showed up at the store I didn't realize they were mostly doing to go orders. I was still welcomed with arms wide open. A little background is I had never used a cricut or anything at this time and was borrowing a family members to do a project and see how I liked it prior to investing in one. Jennifer personally helped me pick vinyl for each of my projects and explained the different types. She did not try to sell more than I would need or push extra items on me. Overall this was one of the best customer service experiences I have had in a long time. I felt like family here not just another number! I highly recommend this place and will be going back for future purchases!! Thank you Jennifer and keep up the good work!!
I placed my order a month ago, it still hasn't shipped, and I've tried contacting the company through email multiple times with no results. *Updating my review: I received a call back after my review, and Jennifer @vinylpacks was very nice and apologetic about my order and made every effort to resolve my issue.
Updating my review. Chad contacted me and was more than willing to help resolve the initial issue. ...I love the quality of the vinyl I receive from Vinylpacks, which is why I am a repeat customer. However this time around the processing time, shipping, and customer service was terrible. I placed an order on September 1st, and at checkout it states orders will be processed in 1-3 business days. My order wasn’t processed until September 10, and now it’s September 17, and I still have yet to receive my order. I even paid to have the delivery expedited. I reached out to customer service via email in regards to this matter, twice, and have heard nothing back. I understand we’re going through unprecedented times right now. It would be helpful to know that there may be delays, by perhaps showing that on the website. Needless to say I will be finding a new supplier for vinyl because of the lack of communication here.
Vinyl Packs always has a great selection of vinyl at awesome prices. The staff is very pleasant and knowledgeable, and Chad helped get my order ready for pick up quickly so that I could meet my deadlines. Highly recommend!
Deli
The best companies in the category 'Deli'