Chesapeake, United States
2371 Mt Pleasant Rd
N/A
+1 7574823667
Our garage door ran rough and loud from the day we bought our home. It also wouldn't come completely down, allowing light, bugs, and critters in. Three of the rollers broke one day causing the door to get stuck in a half open position. I disengaged the motor drive bracket and rolled the door down. I called Allen with Virginia Door on a Thursday. I described the issue to him. He said they were booked solid with service calls until 10Dec2020, but he would see what he could do. He called back later that day and said he could make it the very next day (Friday). He is actually a sales representative, but has enough skill to also address service/repair calls. He came out within the 2hr window given and replaced all 10 rollers with premium nylon rollers. He also lubricated the panel hinges, cleaned the tracks, and adjusted the travel. The door runs smooth and quiet while coming completely to the ground. He explained the necessary routine maintenance process to prevent the issue in the future. Service call fee was 115, total invoice for repair with parts, labor, and fee was only 173. He noticed the springs were in a state of high stress and were \snaking\, so he liberally lubricated them. He said it may need to be replaced at a later date, so he gave me the make, model, and serial number so I could get quotes. This was refreshing as he gave me the ability to seek quotes from many different companies. I'll most likely go with them when the time comes because he also provided a quote for that repair 283 installed. Virginia Door is a great company.
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Very pleased like always they are fast and the price is great.
Our new home came with doors supplied and installed by Virginia Door. The doors needed some very minor adjustments as we neared our 1 year warranty, and after a call to my builder, an appointment was made. The service manager showed up right on time (I called the morning of the appt. and was given a 2 hour window) and took great care of us. He answered all of my questions and made sure that all 3 of our doors were smooth, quiet and easy to operate. Great customer service!!
I had a garage door replaced on 10/23/2016. The sales person JP came out on 10-4-16 and took measurements and gave me a quote. He was very professional and took time to explain what would be included in the install. The installer was on time of scheduled install. He was very professional and had the door installed in no time. He made sure it operated correctly before leaving. Cost was exactly what was quoted. Overall I am very pleased with purchase.
Got a garage door opener installed from Virginia Door; they were absolutely great! Customer service - technician, office, emails - were extremely professional. Price was very reasonable and even on the lower end than the norm. Got a courtesy call before the tech came out to instal the opener and he was quick, friendly and professional. I absolutely recommend them!
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