Chesterfield, United Kingdom
12 High St
$$
+441246239678
N/A
From what I have read in the reviews below I cannot seem to understand why you would be told wrongly , probably just an unpleasant customer making things up. i have been going to trespass since it first opened and I have always had a great experience within buying , returning and also returning a faulty item which was dealt with extremely professionally. I always have a nice welcome, how are you today when I enter the store and also do my friends as they love the store too, they have a great selection for my kids , myself and my wife. Trespass in chesterfield will always be my go to outdoor store ! If you want a good experience within a outdoor shop, you will not be disappointed.
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My new friend there
Always great customer service and polite , helpful and friendly.
Appaulling customer service in store from supposed manager. Tried swap defective coat where seam had come undone after little use. Manager accused me more than once of potentially being a shop lifter and refused to swap item becuase I didnt have original receipt. Woyldnt accept proof of purchase. I didnt want ra efund just a coat my child could actually wear! (Same coat same price so nothing to gain!) ! When asked to make complaint was rudely told we had nothing to complain about!!! Most unsatisfactory and such a shame as we have purchased trespass coats for many years without a problem and without such rude service. Wont be using the store again that's for sure!
Non existent customer service this morning. Walked in with my wife to look for clothing. No other customers in shop. Two female assistants chatting at desk and couldnt even be bothered to acknowledge my hello. Left to our own devices upstairs and left to walk out without even any approach, communication or query by the assistants as to what we were looking for or if they cud help.
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