Louisville, United States
4037 Airport Hwy
N/A
+18659704085
The tail light of my Nucamp tag fell off went to the nearest RV center they were amazing put it back on no time at all. Was even able to get accessories and parts that had broken along the way. Friendly knowledgeable staff. Was even able to look at a new Winnebago hike.
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I purchased an Airstream travel trailer from Chilhowee RV Center in August 2020. The entire experience from start to finish was excellent. Kelly Rogers was my sales associate and he made everything about the purchase process easy. Zeke Hokenson was my delivery specialist and I can't imagine there are many individuals in the country with more knowledge about Airstreams. The walkthrough process was extraordinarily thorough, and everyone at the dealership was accommodating to me. I would definitely recommend Chilhowee RV Center for sales or service.
We purchased a Viking pop up camper back in 2007, good sales service, but that is where the good service Ended. We hit a pothole with our camper last summer. It did some damage, I took it back to Chilhowee RV Center for repairs in November 2020. Finally in February 2021 I was fed up with not getting any answers on the status. So I went and picked up my camper to take elsewhere. Pitiful Customer Service in their Service Department. I will not be taking my business of any kind back to Chilhowee! From what I understand, they have been bought out by a large chain camper entity anyway. I can see why ... with poor service like this, someone needs to take over and make some improvements!
We bought our first Airstream a few months ago and we absolutely love it. I felt like Chilhowee did a great job with the sale and I would absolutely return for my next Airstream. The reason I gave only 4 stars is this: I feel the salesmen need to know the ins and outs of every single model. We had so many questions and luckily they had a guy in service know how to do some of the things we were inquiring about because the salesmen has no idea. Granted we bought the Nest which is a newer model, but I have been in sales and I know you should know your product inside and out before trying to sell. Besides that the salesmen were wonderfully nice and as helpful as they could be. I never felt pressured. They were there to help. The guys in the service department helped my husband learn everything about the Nest he needed to know before driving away. We live out RV and someday we will return when we are ready for a bigger one. Happy Camping!
Chilhowee has a unique name. Goes with the special people who work there. I brought my Winnebago there to service and make repairs after a month long trip out west. A few days after I checked it in we found out my brother-in-law had some serious health problems. I called Chilhowee and spoke with Annette to see when it might be ready. When I told her we were going to use it to go check on him she was more than kind and made it happen. Her words:Family Is Important! In only two days she called to tell me it was ready. Joe the technician went over the bill and give me pointers on operating the camper. I will continue going to this family owned and run business. They are the best!
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