Chilliwack, Canada
Cottonwood Mall, 45585 Luckakuck Way
N/A
+16048585131
Visited over the weekend, and the store clerk was very rude and indifferent when we asked her for help. She gave us a hard time when we asked for the price of a gift. Right after we decided to buy it, she became very helpful and friendly. Two-faced much?
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Good deal on cards. Staff very friendly and helpful.
My son and I have been here many times and have never had a problem. Today, my son was helping me pick out a gift for his cousin and uncle. We were collecting items (which we later purchased) when he tried to show me two buttons which he thought were cute. The manager came up and told him to put them back so other people could see it (even though there were plenty of them and no other customers in the store). I found it very disrespectful as he had been in the store for approximately 20 minutes and was being quiet and browsing along with myself. In other words, he was doing exactly what he should be doing. I mentioned that I understood that some young people are not respectful, and that one needs to treat these situations differently. However, she then went on to justify her behaviour due to this fact and stated that she had been in management for over thirty years. She also said that I would have done the same thing if I had the same experience. She agreed with me that he had been very well behaved, and a respectful model. She said that she would apologize but it did not seem authentic. I said that an apology was not necessary but perhaps a word of kindness would be helpful to his spirit. It is sad to think that a young person who she admitted was doing everything right was treated so poorly. It is my hope that she will treat each young person with respect and consider their individual behaviour. My son said he does not need someone to tell him that he is doing well in a store, but certainly he expects people to be friendly and treat him with dignity.
Helpful staffer who was new on job and Wonder selection of cards.
Great store.excellent help and selections
Word up
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