Chilliwack, Canada
45855 First Ave
N/A
+1 6047928061
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Competitive prices and good selection but the real treasure is the knowledgeable staff. They really know their trade and you'll come out of there with a much better understanding of what you want.
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Great service and product support. Very helpful and knowledgeable staff. We will be back!
Our washing machine wasn’t worth repairing, according to our appliance repairman, so we went to Wagner’s. The salesman we dealt with was very smug, dismissive, his business etiquette was appalling, condescending and unprofessional. We left and bought another appliance at a big box store.
Rant: ok so I am a supporter of local business’s and take great pride in avoiding big box stores. In April I attended upon Wagners Appliances in Chilliwack. I purchased a new stove, dishwasher, washer and dryer. I was told there was a back order on my items and would not get them until July. I understood that due to Covid this may occur. I advised them that was fine. I provided a hefty deposit and was told the balance would come off my visa after delivery. July 7, I received my appliances and was pleased with my choices. Jump ahead to September 1, where I receive a call from “Ray” , manager at Wagners Appliances. Ray sounded like a drill sergeant asking if I was Catherine and after responding he became very aggressive and said “ you haven’t paid your bill, you owe us money”. I of course said that we didn’t owe anything and further he could tone it down a bit. He then went on to say that I hadn’t paid my full bill. It takes plenty for me to get this angry but I did. I said, “we had our delivery in July and you’re calling me now, yelling at me, accusing me of something nefarious. This is your exceptional customer service you tout on your website? I paid this bill on my visa, you have my card number and authorization.” Suddenly, Ray went quiet. I continued by saying “ this is the first time I’ve heard from you, nobody has ever called us to see how everything was working. No calls to touch base with your clients after I expressed interest in a standing freezer. So ultimately it would appear that Ray had not processed the final portion of our invoice. I then spoke to the owner of WAGNER APPLIANCES, Mark, he could not have cared less. No apologies for the error. No apology for how I was treated. Just dead air. Very disappointed WAGNER APPLIANCES IN CHILLIWACK... lol
today in minus freezing temperatures we received excellent services from Wagner Appliancs in Chilliwack for delivery to Hope, When ordering, delivery time and all the staff, accolades to them, big time. Thank you for being there for us. Service fantastic. Richard and Diane
We thought we’d support local stores. The dryer quit before the year was out and the warranty repair took 10weeks . The repair failed the next day and we were told that’s a separate incident . Then the 2 month old washer leaked. Wagner store said they can’t help. We’re Giving up.. .who has 3 hours during work hours to sit on hold with warranty “support” only to wait 2 months for a technician . We will go buy the same appliances at Costco for less money , longer warranty and you can return them if they don’t work.
Myself and staff have come in a few times and it's always been an unpleasant experience. Overpriced and very poor customer service.
Horrible customer service! The sales guy was abrasive and rude. Name calling to the customers way to drum up business. Plus the prices are way to high and no stock even thought advertised on the web sight. I highly recommend avoiding this place.
Deli
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