Southend-on-Sea, United Kingdom
79 Ness Rd
$$$
+44 1702299996
N/A
DeliveryTakeaway
Good for kids
Disappointing customer service. Refused our owed Fried rice because they hadn’t made a note of it (even when we gave them receipt details again) Been return customers for a long time!. - further to your rude response (but thank you for confining your customer service etiquette for others to see) the original order was back at the end of No ember - a call was made immediately to say we hadn’t received the rice (I don’t know where you’re getting the crispy duck information). When we spoke to you last night we confirmed the receipt date because we had kept it in light of your forgotten rice. Our last order was made 6 weeks ago not 3 months ago. - we don’t order takeaways in December as much due to having other expenses to worry about, but we will not be ordering from yourselves again. Just to clarify the alarm bells that should be going off - a repeat customer that usually regularly spends over 30 a time with you, each time, is being lost due to a dish that costs you under 1 to make. I’m assuming your reply was written by the same member of staff that our original complaint was about.
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Won't use any other chinese by far the best around always honest on time and the food is always 10/10 would highly recommend.
We've used Chinese 2 Night many times, and have never been disappointed. Happy to recommend.
Lovely food. Friendly staff and always hot and delicious!!!
Best Chinese in southend/shoebury by a mile
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