Christchurch, New Zealand
496 Sparks Road, Halswell
N/A
+6433227574
Great service everytime, so helpful and reasonable prices!
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Staff are nice, but they either don't know their products or having communication problems. I called to ask for the products I need, and was told it was in stock, so I made the trip just to find out it was sold out.
Utterly incompetent on product knowledge and materials. Asked for nylon tubing, and he confirmed he had nylon. Drove 20mins to find he didn't know the difference between silicone, PVC and nylon. Didn't have what I asked which he confirmed, so a bit of a time waster
Great shop and service!
A shop that looks like it could have all the nic nacs you need. Got what I needed. Tap washers to stop a flood n the laundry!!!! Perfect. Helpful staff.
I asked for a socket set, was given a set by the store manager, the socket set wasn't big enough for the purpose that I had intended it, requested a refund from the store manager Abi Vali. He refused, he said because I had ripped the packaging, but how else are you supposed to get into the see the sockets! Am currently in the process of submitting a court case against this Hammer Hardware.
I was in the shop yesterday and tried to discuss an issue I had with a prior purchase and was told by the young chap behind the counter that I was deluded. When I mentioned that I was surprised at what he again said that I was deluded then yelled at me that I was deluded. The original issue was over a 15 paint spray can that was either marked or displayed incorrectly. This is terrible customer service. Two weeks ago I raised my concern with another man in the shop and was told he could not do anything about it as I had used the spray. He then went on and said I should have tested it before I used it but then it would have been used, so it is a no win for me. I have called Hammer Hardware head office and the call centre said they would pass it on and someone would be in touch but a day later nothing. If this is how Hammer Hardware treats its customers then I will never go back. It is such a shame as we have enjoyed great service and local community support from the previous owner over many years. Sad he sold out of the business a couple of months ago. Nov 2018. An interesting response from the store. My issue is not with the product but with the way the issue was handled. To be yelled at and told I was delusional is not good customer service as is the comment that it is time to move on.... Sweep it under the carpet you may but I won’t and will never shop there again.
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