Christchurch, New Zealand
2/19 Nga Mahi Road, Sockburn
N/A
+64 33486060
send email to their hopeless team. no one comes back to us for a 3 months. spends lot of moeny on the appliances but their customer services is shocking! full of Lie! Try to buy something from them and have a 'great experience'
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I was surprised by the bad reviews - I had an issue with my Samsung fridge which was under warranty. I called Samsung and they had someone from Jones call me the same day. The lady was very friendly and booked the appointment for 5 days later. On the day Roger arrives right at the start of my repair time and has the problem resolved in half an hour. He was very friendly, professional and keen to help me understand the problem and how to make best use of the warranty. I felt like I could trust him completely to resolve the issue. Honestly some of the best service I've had in NZ and would use again.
Good job! I really appreciate a guy came just before Christmas holiday... Thank you.
Still waiting on a reply from these guys as I have an active job going with them. They have stuffed up since the get-go. It's is unbelievably bad service and complete lack of communication. I'm hoping that by putting a review up someone might actually contact me. I'm not holding my breath though.
Kevin was fantastic. Installed our new dishwasher. Friendly, professional. Great experience
Absolutely terrible terrible service, has taken over 2 weeks to get my washing machine fixed, have had no contact from jones services at all. I have called multiple times and they dont pick up. Had to leave a message and still no one has call back. This is the second time I've been forced to use thier services due to the warranty of our washing machine, and both times it's taken them over two weeks to even call me and let me know what is going on. I understand parts can take time to arrive but a simple phone call to let me know things are held up would be nice. But that is to much to ask of this company. Any time I have heard from thier office staff they have been nothing but rude and condescending, as though how dare I ask for a time frame their workers will be here so I can make sure someone's here to let them in.
Called out to fix the washing machine. Took the machine away for 3 days and said it was fixed. Washing machine was not fixed and was still leaking. Fisher & P were called and it was fixed within a couple of hours. Workman was nice but didn’t do the job. Also was very expensive.
bad services, never pick up phone, left message never return...
Deli
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