Christchurch, New Zealand
11/21 Bealey Avenue, Merivale
N/A
+64 33480252
Toilets
I had a 30 min Body massage from this place as I purchased a grabone voucher. Well, the massage therapist was good however, they didnt give me a full body massage. They only did my back and i was surprised as I was waiting for them to change from back to legs or other areas. They asked initially for areas to focus which i pointed to be my lower back but that didnt mean that they will only do my back and they never mentioned it. Other than that, this whole experience overall was a mess for me. I didnt like their customer service and way they respond. I emailed them almost 4 days in advance for booking to which I get an email back about time n it was all confirmed, the person mailing me forgot to book me in the system and my appt got cancelled as the spot was taken over by someone else. They re booked me on another day which wasted my time and my scheduled plan completely and had to reschedule other to another day. They did nothing to make up for their mistake and no apology or even accepting their fault. I will personally never go back there again and wont recommend it to anyone either. Unsure on how I can reply on the reel.. but here is my response to u. I confirmed booking within 2-3 hours of email when the lady offered me a time slot. It never took me 8 hours or over. I booked for body massage not back massage. This place does not accept their fault ever and have poor Customer service and are pretty rude. As they dont like to accept mistakes on their end- hence, they wont offer apology/anything on a good will grounds to make a client feel better. I never asked them for monetary compensation, They could at least provide better service. They wasted my time and I would not like to argue any further with you @Nirvana. I simply reviewed you as not a desirable service and unfriendly behavior as its the overall experience that a client is looking for, not just the service. The one extra star that you have received is only cz the massage therapist was good.
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About to get very well looked after. The girls are very professional and I love the new location. Super stoked to have found this place after looking for too long for a new beautician. Keep up the good work - I love it!!!! Would recommend this place in a heart beat
I visited Nirvana Beauty Lounge to get a set of hybrid eyelash extensions. I rung to make an appointment last minute on the off-chance there would be something available. Unfortunately there wasnt at the time. A few hours later they rung me back and let me know theyd managed to get me in. They were helpful, efficient, well priced and very professional. And did an amazing job! I would highly reccomend and will definitely be a returning customer
What a beautiful clinic! Nirvana offer so many different services and are amazing at what they do. Furthermore, the service is outstanding. Always greeted with a smile, never rushed (even though they always seem to be booked up). Great location, easy parking right outside, and obsessed with the interior design/aesthetic. Can't wait to go back!
Amazing facial and massage from Priscilla. Her technique and therapeutic style was like no other. Highly recommend
Everyone there was very kind and friendly and made you feel comfortable. Felt very relaxed the whole time i was getting eyelash extensions, And happy with the results
Super friendly staff, great atmosphere and fantastic brow service. Will definitely be back to book more treatments!
Stunning salon and vibe, great location and therapists are lovely
Deli
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