Christiansburg, United States
220 Laurel St NE
N/A
+1 5403814000
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Assembly serviceRepair services
I was waited on immediately from a pleasant woman whom asked what I was shopping for she showed me everything they had to offer eventually I found exactly what I was looking for I was not pressured to buy nor directed to something I did not want. Delivery next day Very professional employee's, very nice & great quality furniture. I would recommend to anyone. I will definitely return again.
like
I got a broken piece inside the delivered package. It was very disappointing
They are awesome very friendly and helpful gave me a 20% off deal I didn't even know about the manager stayed an hour after closing to help me load and tie down my furniture. Great experience thanks Nathan and Tonny and the rest of the staff
Bought a great chair on sale for Labor Day, and just bought a new bed set for my guest room. Very happy with the quality and the prices. Super friendly sales people as well!
April 2017: Greeted with a coke. I don't drink coke so I got a water. Sometimes the sales are a bit strong for my taste but it varies on who is there. Honestly I prefer the attentive sales person vs the non-existent ones. I've bought several pieces from Grand and have been pleased with speed of delivery and quality of the goods every time. Oct 2017: Got water again, this time was in for a recliner. I'd already researched what I wanted, we just had to find it on the floor. Sales was happy and helpful as usual and verified inventory and went to the back to pay for it. I could pick it up in 2 days. GREAT. Come time for pick up, I went inside to check in like they told me to on day of purchase and I was told to drive around past the two blue containers. After waiting 28 minutes, I went back inside to see if there was a party I missed. There were 4 people in the office, but nobody was able to ask me why I was back inside without my chair. There seems to be only one person assigned to walk-ups and she was on the phone. After 6 more minutes she re-contacted somebody to meet around back. This time I was met and granted access to my chair. The box was pre-opened, but the manager (Nathan) who was meeting me this time found some tape to patch it up for the trip home. I'm dropping my rating to a 3, customer service should not end at the sale and being ignored by 3/4 people in the office and waiting at the back for half an hours does not meet my expectations of customer service. I will give Grand another try more than likely but I will certainly add looking at Salem and a few other places. I'd also like to note that I found the piece I bought online _before_ buying at grand anyway because grand is local. Even though the price was over 100 more. #buylocal
Deli
The best companies in the category 'Deli'
Assembly serviceRepair services