Christiansburg, United States
15 Spradlin Farm Dr
N/A
+15402518142
People are nice but you have to wait in line forever and when you try to call them no one answered
like
They will take your money and days later claim you give them counterfeit bills and nothing you can do about it they really hard up for ways to scam your hard earned dollars
The Tellers are super nice and
Came in yesterday to cash a cashier's check made from SunTrust... Was told I needed 2 proofs of identification.. I had 3 and the lady still wouldn't cash because one was expired. Also she ran the check thru the machine and now my girlfriend bank has put a 7 day hold on it because it's been ran thru the system at SunTrust.. Thanks a lot lady now I'll be behind on all my bills.. I will never ever do my banking there again.
Recently, I was unfortunate to experience fraud in my Suntrust bank account. In a State of uncertainty, I reported it over phone and went to my local branch the following morning. I met with Alexia Zarco, a personal banker of the Spradlin Farm Branch. When we met I noticed her incredible customer service skills. My uncertainty was put at ease with her reassuring demeanor. Alexia, performed a excellent job explaining the process to get a new card, pin number, and what Suntrust was doing to fix my situation. I was put at peace after our meeting. I hope Suntrust understands Alexia's customer service skills are a invaluable asset to their company. Thank you to Alexia and Suntrust for helping in a tough situation.
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