Christiansburg, United States
3965 S Main St
N/A
+1 5403824928
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Oil change
Whelp I need a new mechanic, this one has gone downhill fast. First, during a recent visit they said my wife's car needed new tires. I said great, had them ordered and installed. Upon picking up the car the total cost was for everything except tires. They seemed astounded that had occurred, installed the tires and came and picked me up from my home to collect my car at a later date. The final straw was yesterday. I had a lot of work performed on my car, some of which was initially refused due to customer parts (both headlight assemblies and associated rubber boots and plugs, which I can understand though I was let down). I got the usual calls about the other repairs (brake work and AC repair) and the updated status and pricing of those (great calls BTW) and started looking for a shop to install the headlights, and ordered all new bulbs to make the job as easy as possible. I then received the call my car was ready and they had made an exception and installed my headlights, so a bittersweet bit of news but I was glad to have that over with. Upon picking up the car all was well until walking back out to it and seeing rusty mismatched lug nuts. I opened the trunk to find the oil and filter, all the lug nuts still new in the boxes, and all the new rubber boots and sockets for the headlights sitting there. I left furious. This morning I went out to my car to leave for work and only one headlight came on. Also they didn't aim them, and seemingly didn't clean the contacts on the car's plug. It'd be different if they could claim poor communication but with my keys I provided a typed list of all the work to be performed. If they can't follow that list, I can't trust them to perform the work on my car. Feb 2021 update - Wife's car is failing to start and come to find out Thompson Tire put a smaller size battery in her car than the manufacturer (Interstate) recommends.
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Fast, got the job done quickly, staff very friendly
James and Mike provided honest service and took good care of me today. I had new tires put on at a wholesale warehouse tire center in Charlottesville only to get home and find a deflated front tire due to a leaking TPMS seal. I stopped by Thompson Tire in Christiansburg and they removed the tire, fixed the leak and got me on my way in an hour and a half. Makes me wish I had gone straight to Thompson for my tires to begin with.
I generally don't leave negative reviews, but it seems this place is out to gouge people on repairs. I have leaking exhaust manifolds and need to have them replaced. Advance Auto sells the Dorman OE replacements for 740 apiece (my vehicle needs 2), so 1500 total. Repair manuals state that this is a 5-7.5 hour job; let's go with 7.5 hours at 100 per hour (which is a little high.) Let's add a 50 shop fee for a total of 800. Logically, the repair at that cost would be 2300. I received a quote from Thompson Tire for 3000! I was able to source Eastern Catalytic OE manifolds with gaskets and a 5 year warranty from Rock Auto shipped to me for 400 total. I could have gone with a cheaper brand and gotten them for 300, but I feel better with the warranty. I received a quote from another shop for 600 to do the installation... A total of 1000 for the repair. Even if you look at the high end, Thompson Tire quoted 700 more than they should have. They quoted me 2000 more than I ended up paying for the job. I have colleagues who have stated they received quotes which seem exorbitantly high as well. Stay away! Update: I wish I could respond directly owner's response. I never mentioned eBay, although I did say it was possible to get the parts for 100 apiece when I was at the shop. In fact, if you read my review, you will see that I paid more and bought them from Rock Auto, a reputable dealer. Also, I never received a lower quote. 3000 was the only quote I ever received. If that is including the parts, then you charge too much for labor and/or your markup on parts is absurd.
One of the worst experiences I’ve had. My passenger low beam light was out. Went in for an inspection. They never fixed my passenger light!!! Somehow it passed inspection. Clearly they aren’t doing there job!! Tell me how you pass an inspection and never checked my lights!! Also, I lifted my hood and noticed they left a screwdriver under my hood!! Do better! Awful service.
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