Claremore, United States
10600 E Mallard Lake Rd
N/A
+1 9189233366
The place was a bargain! Slow season, I suppose. Lots of cleaning going on. They keep the place very well sanitized. Breakfast was a bit skimpy, if that's what you are looking for. But I'm only interested in coffee, juice, and maybe cereal or yogurt in the morning. They had that, along with some pancakes that I didn't bother trying.
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When I first arrived at the hotel I went in and then went up to my room opened the door walked inside and the room was a mess beds all unmade and obviously not cleaned so I had been rented a dirty room then they are supposed to have a free continental breakfast from 6 a.m. to 9 a.m. which was the main reason I chose this particular hotel in the first place so the next morning at 6 a.m. I go downstairs to get some breakfast and all there is out is Complementary coffee so I ask the guy working behind the front counter abt breakfast at which time I am informed there will be no continental breakfast that day only complimentary coffee I am very disappointed in my stay at the microtel and the service and and hospitality and the fact I was never told until after the fact that although they advertise a free continental breakfast one will not be available during this stay not a very happy camper right now.
I have stayed here before and it was good i liked it but this last time we went the night guy argued with me saying I didn't pay for my room when I did I did it on a 3rd partys website earlier in the day long store short he was trying to make me pay again for another room it came to the point where I asked him to call his manager to figure this out if not I was going to call the cops for theft he put us in a room close to the stairs we got zero sleep that night the room we got was super down graded from what we had before we will never go back to this hotel again ill sleep in my tiny car before that happens.
This Microtel was a nice hotel. Keep in mind it is a Microtel, meaning the rooms are small, yet they are efficient, and work perfectly for overnight, safe accommodations. The front desk clerk, Neil, was very nice, helpful, and informative. He made the check in process easy and pleasant. My room was clean, efficient, and properly prepared. It had a refrigerator and microwave, as well as a hair dryer. The bed was comfortable and the room was quiet, a recipe for a good night's rest after a long day of driving. The breakfast served in the morning was good. I grabbed a couple hard boiled eggs, yogurt, and banana. Perfect fuel to get the day started. I would definitely stay here on a return visit. The value matched the room rental fee.
I've stayed here many times over the last 5 years and every room that I've been in has electrical plugs that do not work. I've informed the front desk on more than one occasion and nothing is ever done to fix these plugs. Sometimes you have to plug your coffee maker in and set it on the floor to have coffee.
It's easy, clean... And the staff is great! Ohh and good price... I recommend.
If I could rate this place Zero stars.. I would. It smells weird throughout the hotel and our room. The bed sheets have some stains on them. There is a bunch of mold in the bathroom above the shower. The toilet seat is broken. The shower gets clogged and retains a bunch of water while you shower. It looks like they never vacuum. They don't take out the big trash often in the hallway so you can throw your trash away if you need to before house keeping comes. The first day we got here I found a roach in the shower. Second day here, a roach just casually crawled in the wall next to the bed. We didn't even ask to move rooms, cause every other room is probably similar to this. Can't wait til we leave Friday, and will never come back here.
It's a MICROtel so yes the rooms are small. Very reasonable prices and room was comfortable. Ac was busted in our first room we were moved without any hesitation from front desk. For the price this is the best hotel in the casino area. Hotel was mostly quiet and close to hard rock casino.
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