Mokena, United States
21536 Wolf Rd
N/A
+1 8154644418
Kathryn in Sales is dishonest. She promises more than the facility could deliver. Tricia, the Executive Director is rude and uncaring. Nursing is a joke. Why can't the DON keep regular employees? They use more agency people than anyone would be comfortable. I enjoyed the Culinary Director. She was always helpful and many enjoy her food. Now she is gone, and there have been no changes in the quality of food. I'm sorry to see she was let go. This place will become undone as long as Tricia is there. It has gone downhill since her arrival. I can't wait for the new facility down the street to open up. My loved one will do better there.
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I can’t say enough good things about Carolyn, the director of Memory Care and her staff. She has been extremely kind and patient with our family as we have come to terms with our mom’s dementia progression. Knowing she is in good hands has been a comfort, especially during the Covid restrictions.
Staff is nothing short of amazing. They are so hardworking and friendly. They gave us such comfort in good times and bad times. We knew my Mom was well taken cared of and that in itself was worth the world!
The Star Rating is for Carolyn, Director of Memory Care Services, as well as, the aides, nurses and QLS who have spent countless hours in Arbor Creek and Maple Creek unconditionally caring for our loved ones since March 12th. We first met Carolyn when she began her position just weeks before the mandatory shutdown. Undoubtedly, she has faced more obstacles in six months than others have faced in entire careers. Through it all and, under the most demanding of circumstances, Carolyn has remained calm, reasonable, loving and loyal. She has kept a professional, yet personal relationship with residents and families, careful not to overstep or disappoint. I feel she has passed this on to most of her staff. This shutdown and pandemic have been extremely challenging for staff, residents and their families. This has been a terribly sad and lonely time for all the residents in Memory Care. It is obvious that Carolyn loves and cares for each resident and their families. She has gone out of her way to personally involve herself in the care of our loved ones at a time when regrettably we are unable to do so.
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