Clayton, United States
208 Butternut Ln
N/A
+1 9199897276
This company went above and beyond to take care of my Dad in his final days. He went from getting ready for a vacation to Disney to severe weakness where he could even sit up over the course of 2 days. He had leukemia and blood transfusions had been keeping him alive and with his sudden and rapid decline, he was unable to receive any more of these life sustaining transfusions and we knew it was time for Hospice. When I first called Community, it was hard to find an RN to do his admission because one was sick and the other(s) were on Christmas vacation. Misty, LPN, understood our urgency and contacted the director, Sarah, who came home from her vacation early just to admit my Dad. Before he was technically admitted they had a hospital bed brought in and during his admission the next morning, started him on oxygen. Communication with Tiffany, RN and Misty, LPN was wonderful and they kept my Dad comfortable until his last breath that I had the blessing of holding his hand during. They never hesitated to go above and beyond to see my Dad and my siblings and I had everything we needed. As an RN myself and with previous experience of Hospice with my Mom and Grandpa, the team that took care of my Dad was exceptional. So wonderful, that I'm hoping to join their team myself. If you have a loved one you want to keep comfortable during their final days, I highly recommend Community Home Care and Hospice.
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We have unfortunately been using this company for my mother who has stage 4 small cell lung and brain cancer. The nurses usually have bad attitudes and there only function seems to be to count pain pills. On most occassions they do not even check her blood pressure or oxygen levels as she has copd also. She also has a open sore on her heal that is not checked unless we remind her. I will say the cna is very nice and helpful but misses at least half of her appointments. This agency has not been helpful at all and this experience is nothing like i thought hospice would be.
My Mother is a resident at Springbrook Nursing Home and Rehab Center. She is 90 years old at the point she can no longer continue rehab and needs pallative care after 3 consecutive hospitalizations. We are very pleased with our care from nursing home plus added care from Community Home Care and Hospice with their convenient location nearby here in Clayton. Marnie comes 3 times a week to bathe Mother. Mother says she's an Angel and is the highlight of her day. Kyle, Renee, and Lori and others make this time in life so much easier by working with the staff at nursing home facility to help with any changes to make things more comfortable for Mother. They are also there for family needs and any questions. We are truly blessed as is Mother.
This entity is taking care of my brother in law who is Stage 7 Alzheimer's. He's in Springbrook in Clayton, which is a lovely facility - but this hospice organization must be more like 'hospice lite'. My sister is upset and in tears daily, in spite of addressing concerns about her husbands lack of pain management on the part of this hospice - who gets doctors orders and relays them to the staff. The lead nurse obviously isn't familiar with Stage 7 Alzheimer's and had the order written for the staff to give my brother in law morphine 'as he requests'. Well, like most Stage 7 Alzheimer's patients, the patient is almost 100% non-verbal. He might say a word or two here and there, many times random words. He couldn't answer even 1 of the 30 comprehension questions they asked him when he was evaluated by said nurse 16 days ago - yet the staff is told to ask him if he's in pain. If he doesn't respond - no pain meds. WTH? The nurse also calls my sister with weekly check-ins leaving messages as my sister works full time. Today's message was all cheery - _\____ was doing great when I saw him today! He was smiling and happy!\ Huh? My brother in law has been unable to smile since December. It's mid-April! Perhaps she's confusing a grimace of pain with a smile? Hospice is supposed to keep a patient comfortable and ease the spouses mind - not blow smoke... very disappointing. I was a Hospice CNA back in the '80's. I know better. They shouldn't even get one star as even when concerns are raised, they do nothing.
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