Clayton, United States
216 S Bemiston Ave
N/A
+1 3147277647
I always receive great customer service here! Yea, the parking slots in front of the building are limited, but who cares? You're only going be there a few minutes before driving away lickety-split with the best vehicle for the money, without incurring that extra airport fee. You gonna love that too! ENJOY!!
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We were part of the Nissan airbag recall program so Nissan selected Hertz as rental car partner. During our transaction (a Wed) they didn't seem to have enough staff and cars. We had to delay our pick up of a loaner car as the car they were assigning had dirty interior and smelt of cigarette smoke, and no alternate car was available. Returning the car was easy but again there was just 1 guy available for a number of customers lined up for assistance.
Thieves!!! This location rented a faulty car. When I returned it immediately they gave me a new car and told me the gas would be written off. When I returned after my trip, the company charged me for gas. I called and the manager said she is issuing a refund. NO REFUND WAS EVER ISSUED. When I called in today I was hung up on multiple times! Watch out for this shady business!! DO NOT RENT FROM THIS LOCATION. Uneducated managers and theives
My car was recently totaled and my insurance company has a contract with Hertz. I honestly was very hesitant after reading the reviews for this location. However, words can't describe how appreciative I am for the professionalism and empathy displayed by each staff member. Terrell Lee in particular took GOOD care of me from start to finish!
Rent a car here in January. The staff gave me a car filled with marijuana smell and put a air refresher to cover that. Once I noticed that I called them and they said they closed and asked me to go to airport. Then the airport site refused to switch a car without extra charge. I called customer service and they said I can get the car without extra fee but the staff in that location refused to do that. Nice job. No rental anymore from this location.
I was probably in the building for less than 10mins. I believe her name was Brittany that took care of everything and kept a pretty smile on her face the entire time. I know you asking how you know she was smiling if she had mask on? well I didn't but her personality and conversation was. Thank You Brittany keep being awesome during this time of uncertainty in the world.
Proactive, friendly, outstanding customer service
Very discreet location, minimum to no vehicles available
Deli
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