Clifton, United States
5718 Union Mill Rd
N/A
+1 7038303977
Toilets
Wheelchair-accessible toilet
I have been a patient of Dr. Adair for many, many years (even prior to him opening his own practice at New Era in Clifton when he was practicing at Pearl Vision in Fairfax). He is a phenomenal doctor! I have always been impressed with his professionalism, excellent personal care, his positive and caring demeanor and the time and attention he gives me during my visits. He always treats me as if I am his only patient of the day as he asks about my family, enquires about my job, we swap vacation and family stories and he always takes his time explaining everything to me about me eye health after my exam. He is easy to talk to, through in his exam and I always leave feeling great about my experience. I look forward to my annual check-ups and don't mind driving the extra distance to be one of his patients because he is one of the best around! I have ordered glasses from New Era several times and have always had an excellent experience with Dr. Adair's staff. I have recommended Dr. Adair and New Era Eyecare to friends, family and co-workers and will continue to do so. He is 5 stars in my book!
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The glasses were fine, but the service was horrible. I understand that there are problems caused by covid19, but there are no excuses for not returning phone calls. It started when trying to make an appointment for an exam. I left messages and no one returned my calls. I was only able to make an appointment when someone finally answered the phone. I chose my glasses and was told that the normally take about 10 business days, but with the holidays it could be longer. That was understandable and I figured it would be about a month. To make a long story short, I left sever messages on different days at different times and never got a returned phone call. If you are lucky and someone picks up the phone, you can get some information. I talked to one person, who said they would look into it and call me back. I never received a call. I finally drove to the office and after about 20 minutes, they found my glasses. It took over 6 weeks and I will not go back there again.
Dr Adair and his staff are very knowledgeable. They are very friendly and kind. They also try to do every thing to help in any way they can. I love the entire staff and Dr Adair is amazing.
I had a pretty good experience here. The doctor and the whole staff was excellent. They had great customer service. May just make this my primary eye care.
Not a good experience in Clifton, VA. I went in a few weeks ago and was measured and fitted for new glasses. When they came in, I went to pick them up. When I put the glasses on, they were way too loose. The technician adjusted them but they were still very loose. She informed me that I had ordered frames that were too big for my face. Then, another technician asked to see them. He adjusted them as well, but informed me if he kept adjusting them and they broke - it was my responsibility. He also informed me that I ordered the wrong frames. As they continued to adjust them, they are still not a great fit - but I can live with them. A few points - a technician chose the glasses that would best fit my face (I didn't choose any frames) - a technician measured me for the glasses - a technician ordered the glasses. Lost a good customer - recommend training for the technicians.
Dr. Adair takes his time and has my trust. On my recent visit the staff was welcoming and doing a very good job. Most pleasant visit.
I went in because I needed a contact lens exam, they accepted my vision plan & they're 5 minutes away from home. Very glad I did! The doctor was knowledgeable & polite. She took her time & i never felt rushed as i usually have at places like America's Best, which are horrible. The front desk staff was friendly. I would recommend this optometry practice to anyone.
I needed new glasses but I chose frames that turned out to be uncomfortable with hearing aids. Jonah was very understanding and insisted that I be happy with my glasses, and so replaced them with a more suitable style. I would highly recommend this neighborhood optometrist practice, even during a pandemic!
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