Coaldale, Canada
2905 21st Ave
N/A
+1 4033454633
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
I usually don't write posts unless there is a very good reason. Today I have a very good reason. At the end of July, last year, we came to Coaldale Nurseries as we were landscaping a new yard. We spent close to 500.00, supporting local business. We wanted their expert advice on what trees were good for our particular location. We were given some strong suggestions, and went with what we felt would be the best option, knowing that Coaldale Nurseries has a great warranty. Little did we realize they do not honour that warranty. Today we returned a second tree that is half dead, and continuing to die, even though we have fertilized it, protected it over the winter, and taken all their advice. We were told that since there was still some 'green' on the tree, which is now only have of the original tree we purchased because of all the dead having to be cut out of it, and new sections continuing to die daily, there was no refund or even credit. I was ready to purchase a tree 4 times the cost of the first tree, but was flatly refused any credit. When I asked the person who we were dealing with if she was the owner manager, she completely ignored me and walked away. I was told she is the owner/manager. This makes me very hesitant to shop local. I am sorry you had a bad day, or bad experience, but you have lost my business and trust.
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My husband and I are extremely disappointed with the service we recently received. Despite having photos that proved their error with our order they were not willing to admit it. Then we thought we’d try and meet in the middle with a way to make it right and that was refused. You have now lost our future service and my family’s and anyone else I can convince. Over 50. So much for trying to supper local.
Uneducated staff. Much to young to Handel invoicing. Was told they take AMEX multi times. Showed up. Loaded the truck. The children did not even know what an AMEX was. Very unfortunate we couldn't bring our business here. These kids need training.
This place has become our favorite for garden shopping. Their stock is superb and their prices can't be beat!
I have purchased over 300 trees, all the trees I have purchased have been exceptionally cared for. Excellent quality trees. I have also purchased shrubs and bark chips. Exceptional service I have received from David and all the girls in the yard. David has always arranged delivery of all my trees. Service with a smile. David arranged all my trees to be planted by Jonathan at Scenic Landscaping, I would never have anyone but Jonathan plant my trees. Exceptions service from Jonathan and his crew. Highly recommend Coladale Nursuries and Scenic Landscaping.
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Wheelchair-accessible car parkWheelchair-accessible entrance