Cobourg, Canada
45 Covert St
N/A
+19053721688
** Update - I am updating this review to reflect that Dr. Clement called me herself to apologize for what transpired and explained the situation that was happening in the office. Not only do I appreciate this, it has restored my confidence in the organization and changed my mind on going elsewhere. I have been a retail customer and patient at this clinic of Dr Clements for 10 years. (as well as my family - my husband just spent 500 between eye services and prescriptions here in January) I had to cancel an appt (yes last minute) due to an urgent matter. And clearly stated I not only wanted to reschedule, but needed too, as I needed my eyes check. The clinic informed me that regardless of all this, I still have to pay a 60 cancelation fee. I'm wondering if I had called in with COVID symptoms if I would still have to pay? This business is only open Monday to Friday and as most of us are doing in this time of uncertainty, we are being as flexible as possible to help each other navigate our situations. I 100% understand a businesses need to survive and profit, but I also understand customer loyalty. This customer is moving on.
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Fantastic! Wow extremely thorough. I haven't had my eyes checked in a long time and all of my questions were answered, I now know why I need glasses and when. Highly recommend. Extremely clean and tidy offices.
Overall great experience. My eye exam was thorough and quick but did not feel rushed. Dr.Hsia was very professional and friendly. Also was able to have an appointment booked very timely.
Beautiful office, friendly staff and competent optometrists. Doctor found a spot on my retina and sent me off to the ophthalmologist to have it laser treated. I had no idea anything was wrong! Highly recommend them.
Excellent and personal service from when you walk in the door until you leaves and a very good selection of frames too.
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