Cobourg, Canada
823 William St
N/A
+1 9053722228
The room was updated and clean however it was the booking we had an issue with. We booked online with booking.com and were charged a rate of 94.47 on Feb 14th, which was charged to our credit card at the time of purchase. When we went to check-in on Feb 18th, we were charged again by the motel in the amount of 107.35. When I noticed we were charged twice, I called the motel and was told that his policy was to always charge when the guest arrives. I told him we already paid on Bookings and he said in order for me to get my refund I had to call them. I asked how he was affiliated with booking.com and he said he had a signed contract with them and that he would refund the money but I had to make the call. He specifically said it was in his contract that the customer was not to be charged from booking.com, that he would charge the customer when they checked in. Booking.com said this is not the agreement or how they conduct business. The only thing on his booking.com site for his motel states is that he does not have debit, only credit card. I told the owner that I did not feel it was my responsibility to do the leg work and convince booking.com to refund me when I already paid for the hotel back on the 14th, which he knew I paid that amount. He was rude and when I contacted booking.com directly and they tried to contact him while I was on the line, he was conveniently not available. When I called back I was told again he was not available to take my call. We were finally issued a refund from booking.com but the refund was only for 94.47, not the 107.35 we ended up paying. So note to others if you are booking online with any type of online booking other than this motel itself, make sure you are not charged when you get there. I know 12.88 is not a huge amount of money but it's the principal. I believe the owner knew that the room was already paid for and charged us anyway.
like
Comfortable beds, tidy and freshly painted. Great price and more than one would expect for the price, bar fridge, microwave and tea kettle. Good sized closet and sink outside the bathroom has space for your toiletries etc. 32 inch flat screen television and good number of tv channels. Friendly, accommodating staff. Right next to a McDonald's and Tim Horton's and less than 5 minutes South of the 401. Shopping less than 5 minutes away with a Metro, LCBO, Dollarama, Boston Pizza and a Canadian Tire store directly West of nearest mall. Extended our stay even and recommend it. No frills but certainly way better than similarly priced motels.
Updated, clean and a very friendly Owner checked us in very quickly with letting us see the room ahead of time. Ended staying an extra 2days and look forward to visiting again.
Office manager stole cash deposit leave credit card only very UNFRIENDLY STAFF I travel fir work could not leave anything in room as the front desk staff would steal it
Clean nice place
Perfect. Clean, comfy beds, big tv. Rooms are modern.
This is an older hotel, but is everything we need for a place to sleep before going fishing. Rooms were clean, check in was quick and easy.
The rooms are extremely clean. The hospitality that the owner provided was extremely complimentary and exemplar for the cost of the motel room.
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