Cobourg, Canada
66 King St W
N/A
+1 9053722101
Wheelchair-accessible car park
Eric was extremely helpful sorting out some paperwork at last minute notice. Very knowledgable about intra-bank processes and made a great impression for the branch. Thanks Eric!
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Apparently they just reconfirgured their booths. Down from 6 or 7 to now 3. They also removed their business line. All customers now go through the 3 lines. I got there at approx’ 11:30am. Only 2 stations were open. A 3rd person was “floating” to the 7 patrons in the line. I mentioned about the 3rd station not being open. The “floater” stated that the associate who works the 3rd station was on lunch. I suggested it might be better suited for all that perhaps the floater would better serve everyone by opening the 3rd station. She didn’t answer and turned away. Chances are that once the associate returns from break, the other 2 associates would then go for lunch. This would mean for the next little while, only 2 stations would be open. Considering many customers utilize their own lunch to do banking, 3 stations should be avilable during this busy time. It puts undo stress on everyone, including the 2 associates left to deal with grumbling customers. I will give 1 star and the hope that the management team look to improve on this. Thanks.
Helped me out in an emergency. Friendly staff.
The branch manager Diana Hill should be removed from her post and retrained. What a gong show !! Try TD bank. They are definitely a step ahead.
Good people make you want to go to the bank just to see them
Deli
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