Cobourg, Canada
1-8783 Dale Rd
N/A
+1 9053779214
Had a service call with them in Dec. for repairing our furnace. The bill was for over 560. Called them again before 30 days as they have a \satisfaction guarantee\. They went out to my home and charged another 165 saying that the second call was not related. What was really poor was the way they handled the situation. They \bullied\ me with threatening text messages and emails. When I asked to discuss the matter by phone, they would reply \don't waste my time\. Extremely dissapointed with the customer service.
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Called 3 times before I got a response. Apologies followed in 2 emails asking for a quotation. As requested, sent pictures of the job. 2 more phone calls. Long story short, was ignored for almost a week when the company wouldn't deign to respond to a small plumbing job. Called Doyle's. who responded and showed up 2 business days later and were fast, reasonable and professional. Do yourself a favour. Avoid this company and go with Doyle's.
I've had both their plumbing technicians and furnace technician deal with issues at my place. They were experts, courteous, and pleasant. They company confirms times by a real person phoning to confirm your appointment and time. The plumber be easy going to be 20 mins. late and they called in plenty of time to notify me. I really appreciate that. Personal contact - where do you get that nowadays. Really raises the bar.
Honest even advice. If you want a professional job done right the fist time, look no further. Todd
Excellent workmanship and office staff are great communicators.
Deli
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