Cochrane, Canada
25 Quarry St W #17
N/A
+1 4039321188
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
What a night and day experience a person can have when dealing with cell phone companies. As such , I need to reach out and give Daphne a virtual high five and a huge thank you for an outstanding job !! I first was having problem with my trail camera that sends pictures directly to my cell phone and after dealing with 2 other cell stores in the Quarry (who had no clue) , I asked if anyone at the team at theSource could help. Daphne took up the challenge and after about 4 minutes had a functioning , working solution. Then just recently we had to upgrade our son's cell phone account. The experience was pretty much the same, painless, efficient and fast. She found us the best plan , best phone , best price and had everything quickly organized and ready to sign. We live in an extremely impatient world where the customer experience is the new marketing and it is great to see that this young lady has mastered that subtle but genuine art !!!
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Went to get a new phone today and the manager Manjit went above and beyond. He took the time to explain the plan options, payment options, and similar phones to what I was looking for. He spent a good amount of time waiting for me to make my decision and even gave me a great deal that I wouldn't have been able to find elsewhere. Would definitely return as a customer here. Thanks Manjit.
I am very happy with this location. Last year I was helped by a employee that started me off with my phone. This time the emplyee was Brett and this young man was a god sent to help me with my phone. He's a great emplyeee positive and his knowlagment was awesome. He didn't hesitate to help me in my situation of my broken phone. Thanks again.
I wish this store was still Radio Shack it was one of those stores you could go in and feel welcome to stay and have a coffee, and talk about what you were looking for. They always had what you needed. Since it has become The Source, I can't get out of that store fast enough. They never have something I'm looking for and well I don't get that hey let's have a coffee and figure out what we could do or make a suggestion where you can buy something. Not a friendly inviting store. So when I need electronics or cables this is not a store I think of anymore.
Had to replace my old iPhone after Apple bricked it with an upgrade. I spent an hour at the Cochrane store with a sales person named Steve. Very knowledgeable and competent employee. Because of his professionalism my negative experience turned into a positive one. Thanks.
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