Cocoa Beach, United States
4001 N Atlantic Ave
N/A
+1 3217838717
Dog and kid friendly. Service was good during covid. Great beds and pillows. Nice room. Nice location. Parking garage is awesome. Will be back. Note: the pool is lame, just go to the beach!
like
Great location, walking distance to beach, about a block and a half. Has a restaurant and store inside, along with a Starbucks. Neat souvenirs and clothing in the store. Staff was wonderful and hotel was clean. Has huge parking garage for hotel parking. Pool was heated and hot tub was great. Walking distance to food and other shopping. Close to downtown. Across from Ron Jon's huge store. Will definitely stay again when we get back to town.
I loved this place. At first it was a rainy day so we were kind of annoyed. We checked into our room and, this is the only bad thing I gotta say, the rooms were NICE just a little small, so I called the front desk and Ellie picked up and said she didn’t have any more suites, oh well. Anyways we kept a positive attitude and we went to the hotel restaurant. Logan, our server, was serving like 10 tables with big groups all by himself and still killing it! He was super attentive and sweet and just overall an amazing server and bartender. Then we got our food (we tried like half the menu) and all of it was amazing and so fresh tasting. In the middle of lunch I got up to ask a question to the manager who was just walking around for convenience, and I guess when I approached him, Ellie from the front desk saw me and came up to me, said she recognized my voice from the phone and a suite opened up and she wanted to give it to us before anyone else took it! It was so nice of her I absolutely love her. Then, we go to the pool, it’s small but cute! Such friendly people there, very secluded, you might even be lucky enough to have the entire pool to yourself at times. The hotel is inside the Ron Jon surf shop so if you get a suite you can see the entire lobby, surf shop, and restaurant from your window (one way window) and it’s really unique, really cool. All the staff was super nice, everything was really clean, I didn’t want to eat anywhere else because the food and drinks are amazing, and we just had an overall really awesome time here.
It's attached to the Ron Jon surf shop which is open 24hrs and has covered garage parking. Pros: the front desk staff is so cheerful even at 1am! They do a good job at taking care of you. The rooms are clean and new. It's just a block from the beach! It also has a decent gym and work area with WiFi and printer. And a Starbucks! Cons: There is only free coffee and tea available, no breakfast at all, not even cold stuff or fruit. For the price you pay it should have free breakfast. The restaurant attached is not very good and only open some of the time. The pool is tiny. If they could add some free breakfast and a nicer pool it's 5 stars.
We stayed at the hotel and decided to have breakfast at the hotel owned restaurant Shark Pit. They only had a server, a cook and a dishwasher in the restaurant. The hotel staff was 20 feet away with two people at the check in desk and no one there. It was a Sunday and the weather was horrible. I asked staff member at the check in desk, Ellie, why they couldn’t help and they said CDC guidelines won’t allow more than the current amount of staff (3) in the restaurant at a time due to COVID-19. This server, Luke, was absolutely amazing dealing with the stress. The cook was doing a fantastic job as the food was delicious. If Luke wasn’t so kind we would not have stayed. He not only served more than 10 tables but he also was the bartender and there were at least 6 people at the bar. I CANNOT believe that this would be a CDC guideline and if it is the hotel should have limited the amount of customers coming into the restaurant so they did not overwhelm their employees!
We stayed here for my birthday weekend. I booked through booking.com and needed to change my reservation. Though booking.com was not accommodating I called the hotel with them on the phone via 3 way. The staff were great and accommodating above and beyond. The rooms were spacious and very clean. The best part is my friend lost a necklace in the room and it was turned in by the staff. The hotel immediately called to notify me that they had found the necklace abs were holding it for pickup. Honesty is a wonderful thing abs I want to commend the staff for being so wonderful. Thank you all for making my birthday so special.
Our rating is fair at best! Pool area was dirty, hot tub did not work, location of the pool was undesirable, under a parking garage. The faux rock waterfall was covered in bird feces and bottom of the pool was dirty. Pool area lacked lounging chairs as well. Paying for parking daily in the attached garage is unacceptable especially if you are already paying premium for the room rate. The store was nice and the location of the hotel was close to the beach. Room accessories were worn out and needed to be replaced.
The one thing good about this hotel was location other than that not happy . Pool is super small and in an awkward place by the parking garage. At check in I was charged completely different from what my reservation said and when I pointed it out I was told because the site it’s estimating taxes . Mind you I booked directly on the website. I was charged 50 more ! I asked for towels around 1:00pm and was told to use the ones in my room because they did not have available . I went to check back at 7:00pm and still no towels ! I was told they have a vender who brings towels they don’t do that here ! Not happy at all. Definitely won’t stay again
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