Colney Web Services

Emma Austin

DO NOT USE THIS COMPANY. After being a customer for 12 years, an annual invoice was sent apparently 5 times, which I never recived. I never recieved a phone call either, but apparently they tried to call me once. My website domain name was not renewed so I lost it, strangely my domain name has been bought by a Chinese telecom company. I now have to rebuild a new website under a different name, after trading under Emma Austin Garden Designs for 15 years. I will have to change my vehicle sign writting. Order new business card. Change the bank name. Change my trading name. I have an excellent client base and a very good reputation which has taken years and hard work to achieve as Emma Austin Garden Designs. The invoice was 50. But to rebuild a new website will take, not only cost, but valuable time. The time to change all of the above. Time is the biggest cost of any business owner. I am hugly disspointed in the amount of service I received, as there wasn't any. Andy counldn't be any more careless, of taking the responsibility of contacting a long standing existing customer. In fact, I quote from Andy \It's only 50!\ The fact is yes, it is only 50, I have no problem with the amount. The charge is more than fair and the cost to build the site was fair. But if I didnt receive the invoice I couldn't pay. The amount it will cost to rectify Andy's negligence will cost me a huge amount more than pound notes and valuble time.

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