Columbia, United States
7175 Oakland Mills Rd # A
N/A
went for a party today. The kids had fun and it was nice to get out. it didnt seemed rushed to us and the people kept asking if there was anything else that could do for the adults.
like
We had a party here for my 2 year old with about 20 children. The staff was very unprofessional. Another bad aspect, parents cannot get in with their little ones. The staff is not inside with them either, they were standing around talking. There were bigger kids that were not with my party running around in there as well, really dangerous for the little ones. The entire party experienced is very rushed. The host acted as if she did not want to be there. Once she was introduced herself, she disappeared. We didn't see her again until it was time to go in our party room. They served the children Papa John's Pizza which they cut each slice in 3 pieces. We ended up with a whole pizza left over that went into the trash. Cake cutting was a disaster, we had a really nice expensive cake that the host messed up and we had to throw away. She handed out the pizza and cake super slow while rushing us to hurry up and leave. We were not allowed to open gifts. After the party was over they expected us to vacate the premises. My guest came from far away and do not see us often, it was really rude that they told us to leave and announced on the loud speaker that we need to leave the facility, before our 2 hour mark even came.
We just had my son's 4th birthday party at Jumpzone Columbia because he loves it and requested it. He was very excited and had a wonderful time and that is what matters most! BUT I would never do it again or recommend it. Didn't realize that they would have open play time with huge kids at the same time as my toddler party, wild boys who ran around unchecked by staff members, almost crushing the toddlers and one boy was actually slapping my very gentle son! The party room was a disaster! My two younger children did not have seats and stood sharing one plate with the birthday boy. I told my party "helper" and she did nothing. Cakecutting was a disaster. Very inexperienced staff member was slow and frazzled. I was trying to help her while also clearing table and trying to take photos. Husband and I had to make 5 trips to the car with three cranky toddlers and no help. Nobody seems to care or show any interest in the birthday child. A cold place that take your money and give lvery ittle in return! I have held and attended better toddler parties at MY GYM and PUMPITUP. Not sure what we are paying for here? I also agree with other reviewers that not being able to bring outside food is problematic. I received a polite response when I wrote a complaint, but because my tired and very sweet husband checked some boxes on a customer service form and said he was satisfied with the party, they didn't care much that I had some heartfelt grievances. My children enjoy this place overall...it is clean and afforable for freeplay...but not a good choice for a birthday party.
Cool place!
Deli
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