Columbia, United States
9315 Snowden River Pkwy
N/A
+14433195494
Good for kidsToiletsNo restaurant
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
I took a small group of teen girls to your Prince Georges County, MD location 2/20/21. That was our first visit and we were very excited. The girls enjoyed themselves but the location was very dirty. There were Old worn socks, and mask everywhere. Also, trash, wrappers from food, and empty pitcher on every vacant table. I had to ask for assistance and no one ever came. After waiting some time I began to ask other employees for help. Additionally, two tables were Visibly broken and leaning to side. The place was a real cesspool for Covid. I spent over 400 and was thoroughly disappointed it was my daughter’s birthday. I suggest someone visit the place and start cleaning it up because my next message is to Department of Health. Moreover, I could never get anybody on the phone. The only form of communication was email and it took a few days to get a response. I will keep you posted if anyone should happen to get sick. At this point I’m advising no one I know not to visit that location.
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Launch is a nice Trampoline Park that is similar yet different to sky zone as far as attractions go. The major component Launch appears to lack is structure. There were no specified jump times, age restricted, or private party areas; so the place got extremely packed, which makes it hard to track your little ones. With some minor tweaks this park could be a much more enjoyable experience.
Fun place but I wish the workers would enforce covid-19 rules. I had to cut my visit short because it became crowded and it was to many people without mask or people wearing their mask improperly.
Very happy with Launch this morning. We came at 11:00 for an hour jump and there was barely any people, everyone stayed social distance and wore masks. The place was clean, hand sanitizers widely available. Ethan was the only employee working and he was exceptional with wonderful customer service! They played Disney music, had intervals of glow jump which was wonderful for young kids. We have gone to sky zone since covid and it was a terrible experience, Launch Columbia will definitely be our go to for indoor jump from now on!
We arrived right when it opened, but it took over 15 minutes just to get checked in. It was painfully slow, and I ended up having to pay in cash because they couldn't get my cc to swipe (not a problem anywhere else). There was food and dirt all over the trampolines and the floor. We expressed our concern about this to someone who worked there, and they just said \sorry\. Finally, after about 30 minutes, someone did start vacuuming. It should have been clean since we arrived first at the beginning of open jump time. The kids had fun, but it was not a good experience overall. We will find someplace else to go next time.
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