Columbia, United States
2339 Two Notch Rd
$$$
+1 8032567397
N/A
Desk associate was very courteous and timely I was in out in 10 minutes. Trailer was hooked up for me and explained everything clearly. The best UHual i have encountered and i have been all around the US.
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I rented a large trailer at U-Haul on Two Notch. Picking it up was quick and easy. The woman at the counter was great and Clarence (who hitched it up to my SUV was fantastic. He carefully checked the trailer and rejected the first one b/c of a tire issue. He double-checked the hitch and lights, and loaded all the supplies. It was really a good experience. I've now returned the trailer with no issues. Thanks Clarence!!
I made an appointment and they canceled on me when I got there. There was no question as to what I needed completed. These people will not install a trailer hitch even if you make an appointment. I am most frustrated with the willingness to take an appointment yet zero checks on if they can perform the work. 100% call the people performing the instillation not their managers as to speak to the person performing the work. Update: they don't even have the parts. I would give them a zero stars if I could, I have to drive 3.5 hrs ONE WAY to get this installed at another location. I understand messing things up but the refusal to own up to mistakes U-Haul has made has really put me in a terrible situation. I have three days to get a hitch installed otherwise I can't pick up the trailer. I will never use U-Haul you have lost a customer for life.
Quincy Grant was incredibly unprofessional. Upon waiting for approximately 15 minutes and alerting staff via the designated system he said he would be right out. Another customer arrived and was served first. When I asked him again he stated “oh I’m sorry we’re out of propane I forgot” in a tone that implied asking to fill my propane tank after patiently waiting for my turn was too much of an inconvenience. Very disappointed by this experience because this location has previously been a reliable place for my Uhaul needs.
Excellent customer service! An employee named Quincy Grant was so kind to us when we came to pick up our U-Hual trailer. He knows his stuff!
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