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Columbus Water Works

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Columbus, United States

cwwga.org
Water utility companyCounty government office· Water utility company· County government office

Columbus Water Works Reviews | Rating 1.8 out of 5 stars (5 reviews)

Columbus Water Works is located in Columbus, United States on 1421 Veterans Pkwy. Columbus Water Works is rated 1.8 out of 5 in the category water utility companycounty government office in United States.

Address

1421 Veterans Pkwy

Phone

+1 7066493400

Accessibility

Wheelchair-accessible entrance

Open hours

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C

Christopher Prather

What kind of company decides to change online interface during a pandemic and then shuts down on the inside. Has a separate number setup to answer questions on how to log in to the new system but I have waited over an hour on the phone. I have always paid online with no issues but since I'm online only I can't access my account number unless I call them directly but they're not taking calls due to covid? They give you this different number dedicated to answering questions on this new system. I have been the third caller waiting in line for over 30 minutes. Went from 10 to 3 no problem. Utterly terrible.

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Nik Thomas

I've never had to pay for trash and sewer and it's always more then my water. I never had a water bill in Atlanta. These place is the worse.

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Robert Wright

After transitioning to a newer payment interface, I am unable to pay bills online. The system has no independent way of storing or inputting payment methods. When clicking the \pay bills\ option, it does not activate any fields to input payment information or any other data. It only has a text box saying what the maximum payment amounts are. The customer service people are woefully undertrained and attempted to blame this error on my not having a bill due. Now that I have a bill due, the same issue persists. This company is poorly managed, uses bad software, and continues to raise water rates in one of the most water rich regions of the country. If they didn't have an actual monopoly on the area, they'd go out of business. Worthless.

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Rachel Hughes

I have been trying to pay my bill for days now with no success. I have registered with the new online bill pay but when clicking on pay now it just circles and resets. I have sent multiple emails requesting for a call so I can make my payment but I have not received a response. I have made several phone calls but I just get a busy signal. This is obviously not an isolated issue with my account as I see many others are also having issues. It would be nice if you could send an email out reassuring us this will be corrected soon and our service will not be interrupted. You guys should hire some temporary staff to help with the transition as this is very unprofessional. Wish we had other options for water service.

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Amanda Grace

Awful customer service and insanely rude. Tried for 2 days to contact someone about switching service locations. Either the phone was not picked up or it was disconnected when on hold. Today finally we get in touch with someone and are told nobody is working Friday through Tuesday so we can not have water until Wednesday. Manager even told us its not her problem and suggested outside for bathroom use! (And laughed) I wish I could use a different company.

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