Colwyn Bay, United Kingdom
30 Sea View Rd
N/A
+44 1492540000
An excellent service. Can highly recommend. Made such a difference to my mother's life. Very professional.
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Always found the service very helpful towards my mother-however my 82 year old mother called one day she is forgetful didn’t have her mask on and this man was vile shouting at her to get out of the shop. My mother can be tiring however this incident left me and my mother shocked and upset to say the least. Follow up...I’m not interested in having any dealings with you. I think you should call my mother and apologise...shocking behaviour.
We were absolutely at our wits end and doctors were not helpful at all. Mum was sat going mad with no one to talk to for three months whilst in lockdown and Bernard was frustrated and couldn’t hear the tv or a phone call. Then we found Adrian who went to see them less than 24 hours from me getting in touch and it was life changing. He’s cured Bernards deafness and they are both sat chatting away this evening and catching up on months of silence. Thankyou Adrian you have made an elderly couple very happy and changed their lives xx
I have been using Adrian for a couple of years for basic ear syringing, after an uncomfortable session with the NHS. Right from the beginning he fully explained everything and showed me how his equipment worked, with 'in ear' camera to check the before and after, his equipment is bang up to date and works very well. As I am getting on a bit, last July I asked for a formal hearing test, I am not deaf but realise I have lost full use of the hearing. Like another reviewer, Adrian gave me the opportunity to test different rechargeable hearing aids on a weekly basis over a month. I decided on a pair, and started to use them. They worked brilliantly until unfortunately one had a fault and had to be returned to the manufacturer, and was replaced. This fault was nothing to do with Adrian, but I was impressed with his efforts to make sure the replacement was forthcoming very quickly, and he was successful. I cannot compliment him or his staff enough for the high standard and quality of service I have received and have no hesitation in recommending him to others.
Before deciding where to turn for private hearing care, I checked with WHICH who were quite clear that an independent rather than any of the \big brands\ was the way to go. Some more local research led me to Adrian Dowling at Colwyn Bay Hearing Centre. From the very first appointment, I stressed that my reason for ditching my NHS aids was their lack of comfort and poor performance. Adrian took on the challenge of finding the right solution for me and suggested a succession of week long trials with numerous options from a range of manufacturers. After 6 weeks or so, I settled on a pair of Oticon OPN 1 rechargeable hearing aids which have been life changing! However, the in-ear receiver tip proved to be problematic with a succession of silicone cones providing varying degrees of mediocrity. Adrian decided that custom moulds would solve the problem and took impressions for Oticon to cast my moulds. Some weeks later, the moulds arrived and were much more comfortable. The sound quality though left a little to be desired (it occasionally sounded like being under water!) I described them as being 92% perfect to Adrian and expected that to be the end of the matter. It turns out that 92% isn't an acceptable number for Adrian and having exhausted all possible avenues with Oticon, sourced a completely different pair of custom moulds from another supplier. Result - 98%!!!! Adrian has been incredibly patient and determined to come up with the best outcome for me. I cannot recommend Colwyn Bay Hearing Centre highly enough, genuinely focused on providing the highest possible patient care. Thanks Adrian!!
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