Whiteville, United States
108 Memory Plz
N/A
+19106407117
Horrible service. Now once the technicians came to my house they were fine they were quick and professional but the service at the office is horrible. They give you the run around. Always saying they’re going to call you back never call you back. I have been asking for paperwork on the job they did and what they found. I have asked Ford what my home warranty covered receipt. Every time you call it’s a different person answering the phone or they say the person who’s handling that is not working today even though they were supposed to send you the paperwork the day before. They always say they have to contact the owner and he’ll give you a phone call back but doesn’t. I don’t even think they actually take your message. My home warranty called them August 18 they just serviced my house 3 days ago.
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Awesome folks here! Great value! The BEST SERVICE you could want! Call them for ALL your needs. Super professional! Super GREAT!
Once again the only way to get this company's attention is through a bad review. Back in June my AC broke, it took them 2 weeks to come out and \fix\ the issue. With their incompetence, they did not fix the issue and it took another two visits and each visit took about 2 weeks to schedule. So after 6 weeks and the temperature being 85 degrees inside the house, I wrote a review. Immediately the owner of the company addressed the issue and came out and actually, to my surprise fixed the problem. Well, now we are back to square one, the AC broke again and it took two weeks to schedule an appointment. Just received a call, and said that they are changing the appointment date for another 3 days. These people are the most inconsiderate company I have ever met. They forget that people have actual jobs, and canceling half a day for them is quite complicate especially when you are in the military. I STRONGLY discourage anyone form ever using this company. Lack of professionalism, lack of empathy, and lack of basic human decency.
They came out to diagnose an issue I had with HVAC not changing from heat to cold. They were prompt, responsive, and polite.
Deli
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