Comox, Canada
105-1250 Knight Rd
N/A
+1 8337183041
Please don’t rent from here they are scam artists. They will charge your credit card and send you claims saying you “damaged” the vehicle. I rented a vehicle to go to Victoria and ended up being too sick to go so it sat in my secure parking garage with no contact. The only miles I added on the vehicle was to drive it to my home and back to the rental place. I always check the vehicle on pick up and return and the car was in PRISTINE condition. I get an email (2 DAYS after renting said vehicle) telling me they are filing a claim against me for “damage” done to the vehicle. I am beyond dumbfounded how they can get away with this kind of thing but I will never be using the services of Enterprise again and intend to fight their excuse of a claim. Please be careful and take pictures of the rented car!
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So let me get this right! In April, I rented a Hyundai. The license plate was stolen. In July the car was towed 6kms to a dealership for the cost of 215.00 which I am responsible for. I get the invoice for this in October!\u200d️. You mean to say.... There is no one intelligent enough at enterprise to put on a license plate, it had to be towed to a GM dealership? Interesting! I would say that is very poor customer service and your company having any intrest or care in your customers. Time to drive my own vehicle from now on!
I had a mixed experience. My pick-up experience was excellent - the gentleman who helped me was courteous and professional. I was also offered an upgrade, which was fantastic. Our tank was 3/4 full at pick-up, and we returned it with 3/4 tank, only to find a 30 refueling charge on our final invoice. No one followed up with my inquiry about the charge, so what could have been a flawless experience has left me a bit disappointed (and out 30).
Excellent, efficient service. Well organized
Excellent service! My flight into Comox Airport was delayed, and the manager stayed after hours just to give me the keys to my rental. Total life saver! I was in the area for work and not getting a car right away would have really screwed with my plans. I'll rent at Enterprise next time I'm here.
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