Concord, Canada
705 Applewood Crescent
N/A
+19057617170
Was attending a two day training program as part of my job, I found no signs in the lobby directing attendees for the training course where at the hotel it was taking place, when I enquired at the front desk I found both staff members to be a bit cold in the way they replied to my question, for front desk staff at a hotel I would expect the staff to be a bit more polite and attentive when a guest arrives at the desk with a question. As it turns out two different training programs were being held in the basement and due the hotel not posting any sort of sign or information as to location and name of the training courses taking place it caused confusion and people would end up walking in to the room while the instructor was going through the training section and have to stop and let the person know that they were at the wrong room. Just seamed like a cheap and lazy effort by the hotel to not make or have proper signage to direct attendees to the correct rooms that the training was to take place.
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I Initially booked a 1 bed room with a jacuzzi. Upon arrival to check in, I was informed by front desk that they were sold out. I thought they could at least inform me a day prior to. All the one bed rooms were sold out and I was left with option of a two bed room. My wife and I had no choice because we are from out of town. Terrible service! I’ll never return..
the front desk is rude af. monte carlo is suppose to be high end. ya the room is nice but absolute no customer service. when I told the front this opinion they stated I was wrong in a very rude manner. I had more hospitality at a best western for half the price.
I initially liked the approach when checking in. it was just the only positive thing about two nights at the hotel. two nights badly spent by customers putting on loud music and making noises all night. nobody at the hotel did anything to end this party. it is impossible not to have heard so much noise. high price also for quality and supply. very weak breakfast. I do not recommend.
Just went to get daughter's grad photos done but staff was friendly and hotel is very nice!
Well it ended off very well...The start wasn't the greatest.... However, I am waiting to see how the manager respond to my concerns.... Overall the stay are accommodating...
Great customer service, the rooms are renovated and clean! Great location!!
Book on their website and they had special for 2n nights and get 100 back. Got there and they were all mixed up gave a queen size when I ordered a king size, when I checked told me that they would give the 100 Even though my email that confirmed it said I got that rate
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