Concord, Canada
100 Courtland Ave
N/A
+1 9056602282
Disgusting Laundry rooms and broken machines. Don't hire for your buildings unless you like hair and rude service.
like
This is third time during last few months when my laundry remains absolutely wet in the dryer machine after running a full cycle. I did open service requests with Sparkle Solutions, but never seen any refunds. That laundry equipment company was unable to provide decent customer service. If you don't want trouble with your laundry equipment, don't move to a building that uses Sparkle Solutions as their laundry provider. It's not just money lost and the time wasted, but how annoying it is to deal with that service.
This is a horrible company. When I asked for the refund of money left on the laundry card, they said they'll issue a check. The check arrived weeks later, they sent the check to the wrong address (they put the apartment number in front of the street number), and the check was not signed. Since it was missing signatures, the bank would not deposit it. When I asked the company about it, they said they would issue another check, but it never arrived. The original check was issued on April 7th of 2020. I am writing this review on January 27, 2021. It's been almost a year with multiple calls and emails. I event sent them the photo of the check and emailed the correct address. If you are an institution, a corporation, or a governmental agency considering Sparkle Solutions for a contract service, DO NOT give them your contract. These guys should be sued as a part of a larger class action suit. In addition, appropriate authorities should investigate their practice and procedures on pricing, money card additions, leftover reimbursements, etc.
Machines are constantly breaking down, the machine that you have to load your card with rips you off. When you contact them to get your money back they refuse!
Infuriatingly useless laundry service, if your rental company (Homestead/Minto/Etc) chooses this company for the machines in the laundry room; be very concerned. Well working and cheaper machines were replaced and "upgraded" with ones provided by Sparkle Solutions. Now, they are more expensive and don't work as well as before. Especially the dryers! 9 out of every 10 times, my clothes will still be damp even when I extend the drying process by 20-30 minutes beyond the normal time. I spend extra as is to try to ensure my clothes will be dry, only to have to pay for another entire session. It's like they're deliberately weaker than normal so that you bleed money into the machines. At my building, a washer and dryer load costs 5 total; at 2.50 individually between each machine. That racks up pretty quickly if you have more than one load, so you can imagine the frustration of having to expend extra when you shouldn't have to. There's no overloading of any kind involved either, if anything my loads are smaller than normal and still come out damp. The laundry room now as well has a very pungent dirty water smell that wasn't present before the "upgrade" to the machines. As stated near the start of this review, if your rental establishment decides to go with this company or is already using them... prepare to do your laundry elsewhere.
"Hey, thanks for your great review! We Love to hear this!" Lmao what a joke. Stop commenting on your scant reviews and do something about your machines. Absolutely useless.
All the dryers and washers at 1 Vendome Place have issues! Tenants have complained several times and service requests have been submitted by them. They just ignore you. The washing machines are always leaking and the dryers don't even emit any heat. My clothes are always damp. TERRIBLE solutions service.
Lost my card, i know my fault but thing is i just put money on it and called right away, lady pretty much told me sorry about your luck we have your money and there aint nothing we can do about. Couldnt even cancel it and put the money on another card. Horrible customer service.
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