Concord, Canada
147 Citation Dr
N/A
+1 9056695005
So I decided to go on a limb here, and go with an professional audio install company for my minimal home-theater setup at my condo/apartment. I'm not quite an audiophile, but had some knowledge of how things operate and work, and didn't want to do the setup & install, wiring myself. I wanted something sleek and aesthetically pleasing. I went with a custom Traid soundbar, SVS sub and Marantz NR1710 receiver. The sales guy (Shaun) was super helpful, patient and knowledgeable. The install guys were friendly and professional, however I had to do the cable management and cleanup, because the way they left it was ugly. I got this system installed in June, and thought I'd give it a few months before I put a review through, in order to test the sound more. I payed well over 4000 for this system. And needless to say I'm not entirely happy with my sound system. One could do better with the new Sonos ARC or Bose soundbar from a brick-&-mortar store. Not matter what I do via the audyssey setup or manual setups, the soundbar just sounds "canned" and doesn't fill the room much unless you crank up the volume (not ideal). Needless to say, the fault is partly mine as I pulled the trigger on a custom Triad Nano LCR 3.0 soundbar (which sucks). I guess it would have been nice if I could have exchanged or returned the receiver etc....Alas no deal, they don't allow one to do so. The soundbar was custom so I understand that being difficult to process as a exchange/return. However when one is spending well over 4000 on a home-theater system perhaps some compromises should have been done in order to keep a customer happy and satisfied. I'm thinking of getting surrounds to see if anything makes a difference.. But I'm undecided if I should give them my business again. It's quite disappointing....Live and learn I guess :)
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Poor customer service and unreliable management, highly unrecommended
Fantastic local company dedicated to bringing you the best home theatre experience that you can get.
Commercial or Residential audio, video and automation systems, Synergy Systems Group is the best!
Bad service , low quality
Great Services
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