Concord, Canada
1 Bass Pro Mills Dr
N/A
+1 9057618407
It's always great when you come to a shop with vibrant energy and superb customer experience. The 360 Shop is located near the food court and It's very hard to miss. Bill welcomes you without pressure and Let's you look around and ask if you need any repairs for ANY type of watch. I was specifically there to adjust the size of my watch so Bill made sure to fit the watch comfortably on my wrist. He even asked me two or three times how does It feel just to make sure my satisfaction and this is really important to me personally. I'm recommending anybody with watch repair inquiries to get in contact with Bill as you will leave with a smile
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I love him he’s a good watch maker and good prices I recommend you go to him. Bill he’s a honest guy does good work, very good watch marker.
I came to adjust my watch and got a great and fast service.
Overcharged for a simple repair, lost a piece I gave him and then lied that I never gave it to him and then I found it on the floor.
Regular customer at this location. I continue to return mainly because the personalized service that I always receive. My repair is done with care and and explanation in layman's terms. Essi takes the time to ensure that his customer is well taken care of. He is well educated, and takes pride in his craft. Thank you again for the excellent service.
To be honest I had no intention to write the review but after visiting the shop and the quality of service I was provided... well I became compelled to post this. I had gone to this shop very hopeful but at the end sadly I was robbed. So, I went to get something very minor done for my watch. He said it would take 15 minutes. Well, apparently it only took 30 seconds. I go home and put the watch on the table and go to pick it up after a few minutes later... the same problem occurs. The individual at the shop did not even fix the watch properly, he should have told me if he could not fix the watch, I would have taken it somewhere else. And guess what, I was charged 30, 30 for something that was less than 5 (I learned this after talking to my father). Honestly, I cannot believe I would be scammed this way. I wanted a refund, because the service provided was disrespectful. It was not only the watch but also the people. How the individual tried to grab money from my hand, the way he rolled his eyes when I questioned the cost. I have emailed them and called them but they refuse to listen. I have been told constantly that the manager is not there and when I call at the time the manager is there my call gets cut and then they do not pick up. THIS COMES TO THE QUESTION WHY WOULD THEY DO THIS?(do they know that they did something wrong) Its so disappointing that they do not want to listen to their customers. Honestly, I am never going there and am going tell my family and friends to not go there. I did not want to write this review but the service was seriously awful and the disrespect that one as to face is not explainable. I would give it less than one star if I could but sadly I cannot.
Great experience. Shop owner knows about watches well and shows outstanding commitment to customers. Hope your experience is similar!
Amazing experience!!! Don’t hesitate to use bill!
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