Conroe, United States
806 Hilbig Rd
N/A
+1 9365205870
The most rude personal not willing to assist, leave you on hold for ever, even rude to attorneys...
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I came Sunday at 9:26 and they told me to leave because I was late and visiting hours are 7-11 am. I drove one hour to get here. Now. It's Thursday the visiting hours I came was 1-4 I arrived at 1:30. And it's 4:21 and the security guard tells me they are still doing till call. They are so bothered when ever somebody ask for an update. The next visiting time is 5:00-7:00 pm and I'm still waiting to see him since 1:30 pm this is outrageous. We have babies and jobs they could at least update us from time to time . But they get mad if we ask any questions at all.
This place has to be the worst, most cold hearted facility. The staff is rude as hell. They will make you wait hours and hours to then tell you visitation is canceled. Gave us the excuse of quarantine when that was a lie. No since of empathy towards family trying to see their loved ones. They will ignore you as you stand in front of them. Immigrants are not criminal horrible people. They should be allowed to hug and touch their loved ones. Such a sad work environment.
Never had I had such a horrible experience elsewhere. The staff makes up their own rules at any given time. They are rude, unexperience, unapologetic, and have no sympathy for what we are going through. My husbands block was under quarantine for a potential virus that was going around. They had a notice at the door (which was the same one they provided at the front desk) that clearly stated that family members could visit at their own risk. I had also called ahead and been advised of this. Once I was there, the captain, “Mr.Smith” tried to give me all sorts of excuses as to why I couldn’t visit, which by the way none of them made any sense. When asked why the notices they provided stated differently, he stated that the note had come from medical and they had posted it without fully reading it. WHERE THEY DO THAT AT!?!?!? (Which even if that was the case, wouldn’t medical know more than him?) I didn’t want to get into it with him (I wanted to tell him off so bad) as I was scared that my husband would reap the repercussions, but he was not entitled (although he obviously thought he was) to choose what he would honor from the notice and what he wouldn’t. I have so much sympathy for the detainees and the families, as they are treated worst than animals.
I've never felt the need to write a review before but I feel sick to my stomach and at the verge of tears by the passive aggressive treatment from the officer at the front desk. I've held it in three times before where I check in to visit a client (I am an immigration attorney), and I've waited 3 hours before I am told that the detainee is in quarantine and I won't be able to visit. Wouldn't the professional thing to do is to inform me at the time of checking in? On a separate occasion, I waited 3 hours again, checking in every now and then with the same officer (because now I hold a level of distrust for her) and her telling me he is being pulled for me to find out during a shift change, that my client was never listed to be pulled and I would not be able to visit because he was in quarantine. Today I go to attend court for a client and to visit and she's in the front again. She purposely wastes time instead of effectively doing her job, allowing for the line to get very long. I ask to have the client I'm going to visit to be pulled while I'm in court because I wanted to be as efficient as possible and her carelessness scares me. The client was never pulled during the hour I was in court, I had to rewait in a very long line once again and I just decided to leave. Her irresponsible way of managing the front hampers my business and my time. I hope that the Montgomery Jail reconsiders her for another position and puts a more effective replacement at the front desk.
If you don't like what you do find another job! That simple. RUDE STAFF.
Very untrained Geo staff dnt know what there doing dnt care about any human life very sad and unprofessional
Zero stars. Black lady with dreads at the check-in is very rude, unhelpful and uncaring. She doesnt give out any information, doesnt answer questions properly. When I asked something she said I was 'interfering' with something that wasn't my business. I was not interfering, I asked a simple question to which she could have easily given me a simple answer. Uneducated ill-mannered beings running the place.
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