Conway, United States
705 Museum Rd
N/A
+1 5013298548
We prepaid for a non refundable week due to work. Upon check in the hotel foyer looked as it did on the website. Our room was another story it reeked of mold, comforters haven’t been washed in a long time if ever, couch and upholstered chair were filthy. Asked to see another room and it was the same. The sheets were clean and the bathroom was clean. After a few nights I noticed that I was being charged from this hotel by an employee every night random amounts for the room for a total of 510.00 in addition to the 609.04 that was prepaid. I asked the front desk why am I being charged double? After a phone call to her manager I was told it was for incidentals. Pay attention to your credit card/debit card charges from this location it probably has happened to many others. So after a couple of days and phone calls I was reimbursed the 510.00 and my card was used for a online shopping spree.
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Very disappointing stay. We had a room with a King bed and pullout. There was no blanket on the bed, only a light coverlet. There was no bedding for the pullout, only pillows. We had to request a remote for the TV, and the box was not hooked up. There were no wastebaskets in the room. The first towel I pulled out was holey and threadbare, with stains in the middle. In the breakfast room there was a mess under every table. We usually choose Choice hotels because I have dietary restrictions but can eat a hot breakfast. Because of Covid (understandably) everything was packaged, but all that I was able to eat was a small cup of yogurt. Every other option contained gluten.
If you are looking for a clean place, keep driving. The reservation was booked through the choice hotel app (the app I have used for 83 nights stay this year alone). When I arrived, I had to argue to get the type of room I reserved and had proof of. When I got in the room, there was standing water in the bathroom (enough to use a whole towel and squeeze it out in the tub). The surfaces of the room were dirty and there was a half of a muffin still in the microwave from the last tenant. I expect better from Comfort Suites!
Most of the time comfort suites is really nice. However the one in Conway was an absolute mess! I will not be going back to that one. We're platinum members and these are just a few photos of some of the things that stood out in our room! Not including coffee maker was so dirty I had to wash myself, sheets were not fresh at all. AC acted up all night. The stay absolutely sucked, but we checked in after a ball tournament so it was to late to do anything else. Note: we had room reserved 2 days in advance.
Good location & well lighted - inside & out. King room was clean, quiet, & comfortable. These folks take COVID precautions very seriously.
The staff is very friendly Janet Tina and Miss Vicky are the best employees ever
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