Conway, United States
1003 N Museum Rd
N/A
+15014707300
This company will listen to your needs and work with you. Awesome group of people.
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Bought used car. That was fine but they put on a new set of tires as part of deal. The old tires had worn out tread. The new tires make the car shake. I took it back and asked them to find out what is wrong and fix it. Service manager lowered the air pressure of the tires and cliamed that was the problem. Car still shakes but just softer shake. Service manager claims tires are perfect and the car rides fine. Yes the car is a sports car it has firm suspension and superb handling. I have no issues with ride or handling It's why I chose the car. My issue is with the defective tire(s) causing vibrations and no amount of air will fix a bad tire. Fact is that the old tires did not shake the car when I test drove the car before I bought it. When i picked it up after they installed new tires..it shook and shimmied and vibrated. No car is supposed to vibrate and shimmy at 35 mph. I am going to have to go to a tire dealer and buy a set of good tires at my own expense so that I can drive my car. That will solve the tire problem. But what really torques me is that I have learned that whatever Crain service department messes up, they will not stand behind and make right. They tell you nothing is wrong and leave you stuck with the problem. So what good does a 100 year power train warranty do for you if the service manager is not an honest man? Very unfortunate as I really liked the sales staff and was intending for Crain to service my car and I was planning to look at purchasing other cars there in the future. But since service department doesnt care..I would not buy another car from here. It is so disrespectful to take advantage of a customer.
Got a great deal from Daniel Richmond! Thank you Crain team!
Got a great deal and good service. Thanks Larry!
Great service and worked very well with us!!
Our family dealt with Jodie brown before it became Crain for a long time generations their now picks I do t deal with people like that less they really change just sorry ass service
Cheat you on the card they sell then don't help the customers after car leaves lot. Sold car to someone and after 10 days it was in shop. Won't fix it either.
Pricing is reasonable with in my budget !!!
Deli
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