Conway, United States
2350 Sanders Rd
N/A
+1 5014998097
This was my first stay at the La Quinta in Conway. We were there to have a final visit with my grandmother who was put on hospice the day before. I will be calling them directly to book a room there from now on. We got to our hotel and were checked in with no problems. Our room was nice and warm when we got there, which we were thankful for. The next morning I got up to take a shower after my mom called and said we needed to get there and the tub looked filthy. I ran a washcloth around the inside to find it caked with (I assume) soap scum and all the nastiness that comes with that. I also noticed the drain was clogged with hair and draining extra slow. I went downstairs, upset that I couldn't get a shower, and spoke with Lisa the manager on duty. Lisa is a godsend. Not only did she immediately apologize for the issue and offer to have it taken care of right then, she actually opened another room up so I could shower and get on with my day. She ended up letting us switch rooms for the remainder of our stay, just to make it easier for us. I was also offered a partial refund for my stay. All of this is great, and greatly appreciated, but it was Lisa who was the star here. Not only did she do all that for us but when we got back that afternoon, she asked about my grandmother. This woman....she literally blew me away with that. I was so thankful that she took a few moments to think about my situation and ask about it. The next morning Lisa and I spoke some more. She really helped put my heart and mind at ease. She shared her own story with me and I cannot thank her enough. It is hard to connect with people these days and she really made a connection, an impact, with me. Thank you, Lisa, from the bottom of my heart, for being a friend to me, a stranger in your hotel. I will never forget your kindness last weekend. Show less
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Wonderful experience clean atmosphere friendly people positive environment I loved it
This La Quinta is a very good option in this area. The room was clean, quiet, and comfortable with everything in good repair. The price was right. There's multiple restaurants nearby. If you're traveling with pets, there's an adjacent nature preserve and nice neighborhood with sidewalks for an excellent walking opportunity. Would stay here again for sure.
Great for the price and pet friendly. I would rate 4* but the bang for the buck is superb. The hotel is nicely updated and pretty clean. The indoor pool is nice and the beds are comfortable. The parking lot is very well lit. Small things I've noticed is our room was poorly lit, 2 light bulbs we're out, and two lamp shades were mismatched. No other complaints from me, great stay!
Due to the snow and ice storm in Conway we needed a room for student. Ms. Lisa was fantastic helping us out. She went above and beyond helping us out. She was also so pleasant on phone as she could tell I was stressed out. She made a bad situation a pleasant one. Great job. Ms. Lisa!!!!!!
Clean and comfortable! The front desk clerk went out of her way to switch rooms around when she found out we were here visiting other guests so that we would be closer together. Very nice.
Again a wonderful stay.. very friendly staff, clean rooms. My last stay is in Atlanta hopefully it's as good as the last two
The lobby was clean and the staff was friendly and helpful. The rooms are clean and spacious. The beds are very comfortable and I loved the pillows. I would recomend this hotel and will stay again.
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