Conway, United States
2530 US-378
N/A
+18433977670
Owning a business, I know the importance of team members that give it their all when it comes to business and creating a great experience for customers. Kristen Outlaws is a great attribute to this team, was extremely helpful, and truly made me feel like she was giving 100% to provide service and accommodate all of my needs. Very satisfied and happy customer.
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Please please please never use waste management! I don’t care if you have to strap your trash to the top of your car and take it to the recycling center yourself. This company hides their fees, their customer service is horrific, their wait times trying to get customer service are astronomical and their managers are snarky and unhelpful. Please be advised that if you cancel service with them they will charge you over 100 just to remove your Can which they own!!! When you dispute the charge they will threaten to send you to collections… This is a horrible company with horrible customer service!!!
Absolutely the most unprofessional company in the area. Weeks would go by without trash pickup. Their answering service is in Arizona and Texas, so impossible to speak with anyone locally. Cancelled service with them and still racked up charges for another two months. I am President of our HOA, and have dealt with many complaints from home owners. Finally, everyone else decided to leave them. Go anywhere else but here...even take your own trash to the dump. This company has also been reported to the BBB. Avoid them at all costs!
The run around this company has given me in the last two weeks is ridiculous! My service includes with every pickup 10 boxes if they are cut and flat. My pick up days are Friday’s and they are closed for the weekends. Last week at pick they left the cut, stacked, flat boxes. Called the office and they said they would be picked up on Monday for my extra pickup that I had ordered. So the boxes sat at the curb all weekend. This past pick up, 10 more boxes went out. Trash was picked up but the boxes left. I called the office and they said a “recovery truck” would be sent out. At 4:45pm on Friday afternoon no truck. I call the office yet again and I was assured they would be picked up by 6pm Friday. I explained to her the same thing happened last week and my neighbors are starting to give me “the eye.” Well the boxes sat there again all weekend. This morning, Monday, I call and was told a different story. That a courtesy pick up was scheduled for today. I told the office that was not what I was told. Again I was assured the boxes would be picked up by 6pm. It’s now 7pm. Tuesday morning soon as the office opens, I’m cancelling my service with Waste Management!
Absolutely the WORST service around town. They miss weekly pickups and NEVER show up when you call 3 different times to come back out to take the trash. Would never use them again.
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