Coppell, United States
106 N Denton Tap Rd Suite 310
$$
+1 9729068899
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Always have the cat and dog supplies I need. Very friendly and helpful staff. A tad more expensive than competitors but the manageable size of the store, convenient parking, grooming services, and inventory is worth it. Seasonal items on sale are a great bonus.
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Jessica Simpson, the General Manager, spent over 3 hours with me, walking me through every step of the process for getting a new puppy; making sure I not only had everything on my list, but she also educated me on how to use the items to raise our new pup more effectively. She offered her knowledge, her kindness and her empathy at a time I needed it the most....emotions were still high after losing our last dog just 5 months prior. She gave me names of reputable vets in our area, introduced me to her groomers and dog trainers and answered every question I had. Not only did I buy almost everything on my list, I signed up for the training class and plan to get my dog groomed at Petco as well. I have worked for Disney and as a leader in 5 star hotels for over 15 years, and I’ve found that it’s rare to see that kind of dedication to customer service. It was obvious Jessica was proud to work for such a wonderful company. The new Petco brand is making a difference not only in your profits, but in your people….and for that, I thank you. From the bottom of my heart…thank you and your staff for creating the 'above and beyond customer experience’ for people like me. Your loyal customer for life, Betsy Allen-Manning
Good products, including food recommended by our vet. Great service. Order online, and pickup in store is useful too.
Horrible employee with the long beard and tattoos! This Absolutely disgusting employee told me and my sister to just neuter our dog to better handle his puppy issues and to stop treating our dog the way we do, When he knows nothing about our dog. We treat our pets with care and try to train them as much as possible and when We( my younger sister and i)came in for a collar of our choice he immediately criticized our choice and told us not to put any collar or harness on our dog. This is a business, we did not come in an opinion and for him to lecture us. He went on for at least 8-10 minutes scolding us and giving us his opinions. What kind of business hires employees like this? We are not paying for a man to criticize us, we just needed a temporary collar for a dog who just ripped his!
Great service, fish tanks are always very clean. They have very good supplies of things I need for my fishes. Shannon is awsome! Great help and very knowledgeable about the fishes. Answers all my questions. Great job!
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