Coppell, United States
106 N Denton Tap Rd Ste 210
N/A
+1 9724716245
No delivery
On Monday the 11, 2021. We came to UPS to ship out some items for work. We had our kids so my wife got down only because our daughter had an ear infection and the medicine had finally worked for her and had fallen asleep. My daughter woke up screaming and I called my wife because our daughter had pain and was asking for mommy. Well in the 5 seconds that we spoke on the phone to tell her our daughter woke up and suffering from the pain in her ear, my wife tells me an African American lady cut in front of her. My wife kindly told her, ma'am it was my turn and she replied well if you weren't on your phone you'd know. My wife said I had to take a call and you rushed in front of me while walking forward it was only seconds ma'am. Well the African American cashier still helped her regardless of him knowing I was next and I expressed it should be my turn. I was ignored and asked for a manager. He then came and said this is between y'all and not us ... Thank you! I was in shock as the rest of the people in line were agreeing with me that this behavior from the lady who cut in line and the managers behavior was unacceptable. I felt discriminated from the cashier as he ignored me and I felt belittled, embarrassed and frightened. This kind of behavior is not correct and based on the manager working today I can understand why his staff is like this. The manager treated me worse than the lady who cut in front of me. Please avoid this store, what are the chances something like this will happen to you? Not high, but there are plenty of other UPS store managers that will value your business.
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Dropped off 3 Amazon packages for returns. Well 1 item a dress my wife didn't like showed returned and shipped in 2 days, but my 2 pairs of men's moccasins never show they left the store and it's been a week. Sounds really shady to me. Luckily Amazon understood and issued the refund.
JULIA - was so nice. She stayed open a little late and helped me ship and important box. It was semi affordable also!
Julia was amazing and so very helpful. She is clearly knowledgeable and was able to get me taken care of very efficiently and with a great attitude. This is my go-to place when I have to mail any package!
Worked with Julia on a print order. She was friendly, patient and extremely helpful. Great customer service
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